Process Engineer

Zipline • South San Francisco, CA

25d

About The Position

Zipline's delivery fleet depends on technicians performing maintenance safely, consistently, and efficiently across diverse operating environments. As a Process Engineer, you will turn engineering intent into validated service workflows that protect fleet health and support reliable operations. You will own maintenance processes from design and field validation through controlled documentation, performance measurement, and improvement. Your work will connect hardware engineering, reliability, tooling, data, training, and field operations to improve maintenance quality, repeatability, technician adoption, and efficiency.

Requirements

• 4-6 years of experience in mechanical or mechatronic design, including translating technical designs into service, maintenance, or operational processes.
• Experience developing, documenting, or validating maintenance workflows or technical procedures with frontline users.
• Ability to investigate process failures, identify root causes, and implement corrective and preventive actions.
• Proficiency with CAD software such as SolidWorks, CATIA, or similar tools.
• Experience applying GD&T and technical drawing best practices.
• Clear technical communication and willingness to travel up to 25% for field process validation and collaboration.

Responsibilities

• Own standardized maintenance processes for inspections, servicing, component replacement, and complex repairs, translating engineering intent into technician-ready workflows.
• Validate workflows through field pilots and technician feedback, resolving usability, repeatability, and safety issues before broader deployment.
• Partner with Hardware Engineering, Reliability, Tooling, and Operations to align service processes with aircraft architecture and improve design-for-maintainability.
• Apply lean methods, error-proofing, and automation opportunities to reduce process variation and improve maintenance efficiency.
• Establish process controls for work instructions, visual aids, and process changes so technicians execute current procedures consistently.
• Partner with training leadership to embed approved process changes into technician training materials and execution.
• Define and monitor process KPIs with Data and Reliability, prioritizing corrective actions that improve safety, maintenance quality, technician adoption, and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed