Process Engineer

McCarthy Tétrault LLP • Toronto, ON

44d • CA$111,000 - CA$121,000 • Hybrid

About The Position

McCarthy Tétrault, a leading Canadian law firm with offices in Toronto, Montréal, Québec City, Calgary, and Vancouver, is seeking a Process Engineer for its Toronto office. This role is crucial for driving the firm's transformation agenda through end-to-end process re-engineering and documentation. The Process Engineer will focus on identifying and eliminating inefficiencies, documenting current and future-state workflows, and developing scalable processes aligned with the firm's AI and digital transformation strategy. The position offers a hybrid work environment and is a newly created role. The firm is recognized for its commitment to excellence, collaboration, inclusion, and innovation, as outlined in 'The McCarthy Way'.

Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, or a related field
• 5+ years of experience in business analysis, process engineering, or transformation roles, ideally within professional services, legal, or consulting environments.
• Demonstrated experience with process mapping, workflow redesign, and requirements gathering.
• Familiarity with AI applications, data governance, and digital transformation initiatives.
• Strong project management and change management skills.
• Excellent communication, facilitation, and stakeholder management abilities.
• Analytical mindset with a focus on problem-solving and continuous improvement.
• Experience with M365 and process automation tools is a requirement.
• Proven ability to lead or support complex, multi-stakeholder projects with a strong focus on aligning business needs with transformation outcomes.
• Exceptional organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and a results-driven approach to operational excellence.

Nice To Haves

• Advanced degree or relevant certifications (e.g., Lean Six Sigma, PMP, CBAP) an asset.
• Experience with other enterprise platforms (e.g., Salesforce, ServiceNow) is an asset.

Responsibilities

• Conducting deep-dive reviews of existing operational and legal workflows to document and visualize current-state processes with a view to optimize them.
• Analyzing, mapping, and redesigning business processes across legal and business services teams, with a focus on leveraging AI and automation.
• Identifying pain points, inefficiencies, and opportunities for transformation, both AI-driven and non-AI, stemming from the Services Review and other strategic initiatives.
• Developing and maintaining process documentation, workflows, and standard operating procedures.
• Collaborating with stakeholders across practice groups and departments to understand variations in workflows and pain points.
• Contributing to future-state design and roadmap development for firm-wide operational processes, ensuring alignment with strategic goals.
• Supporting the implementation of service review recommendations using a tiered resourcing model.
• Collaborating with cross-functional teams (e.g., Client Service Delivery, Professional Resources, IT, Platform Solutions Team) to deliver transformation projects.
• Assisting in the execution and monitoring of the mt2030 strategy, including periodic reviews and reporting on action plans.
• Contributing to change management initiatives to foster a culture of operational excellence and enablement.
• Supporting pilot testing of new workflows, monitoring adoption, and iterating processes based on feedback to enhance outcomes over time.
• Recommending resourcing models and structures that support improved workflows on a cost-neutral or efficiency-gaining basis.
• Working with stakeholders to identify, prioritize, and deliver AI use cases for both client-facing and internal applications (e.g., contract analysis, legal research, practice management, HR, billing workflows).
• Supporting the coordination and eventual migration of firmwide data governance activities to the Transformation team.
• Assisting in the development and rollout of AI training programs for lawyers and business services staff.
• Collaborating with internal teams to evaluate where automation and AI can streamline processes and reduce friction points in operational workflows.
• Facilitating workshops, interviews, and meetings to gather requirements and communicate project progress.
• Preparing clear and concise reports, presentations, and updates for the Senior Leadership Team (SLT), Board of Partners, and other key stakeholders.
• Promoting accountability and alignment across modules and work groups within the ATS structure.

Benefits

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level