Process Engineer II - Office of Operational Excellence

University of Mississippi Medical Center•Jackson, MS

8d•Onsite

About The Position

The Process Engineer II drives change in operational excellence, quality, safety, efficiency, and patient satisfaction. Using applied knowledge of lean, Six Sigma, and change management, this role leads assigned quality improvement teams toward established goals and scopes. The position serves as a change agent, methodology expert, and catalyst in advancing UMMC toward a high-reliability organization. The role develops and manages improvement initiatives, facilitates cross-functional teams, uses performance improvement tools and data, and supports standardization and waste reduction in healthcare processes. It also teaches and mentors colleagues in UMMC’s problem-solving methodology and may develop or conduct operational excellence training. The position is based at the Main Campus in Jackson. The posting identifies the job as full time and exempt, with salary pay class and 100% FTE.

Requirements

Bachelor’s degree.
Five years of experience managing improvement projects.
Lean Six Sigma Greenbelt certification.
Lean Six Sigma Blackbelt or Project Management certification required within 24 months after hire.
Formal training in one or more of lean, Six Sigma, change management, or project management.
Skill using personal computers and related software.
Excellent verbal and written communication skills.
Facilitation skills and a high level of emotional intelligence.
Ability to present information and respond to inquiries.
Ability to work independently and be self-directed.
Team-building skills and sound problem-solving skills.
Ability to research industry standards and best practices and integrate them into team processes.

Nice To Haves

Healthcare experience.

Responsibilities

Actively evaluate and develop oneself as a change agent in support of the CMO office’s vision and UMMC’s high-reliability journey.
Build understanding of UMMC’s organizational structure and use the role’s influence to support standardization and waste reduction in healthcare processes.
Systematically compare and analyze alternatives, weighing decision costs, benefits, and risks.
Round on project stakeholders to understand perspectives and identify strengths and risks.
Look for variation and waste, apply advanced problem-solving techniques, and use performance improvement tools as appropriate.
Create standard work where it does not exist.
Lead and facilitate assigned quality improvement team meetings, ensuring meeting value and efficiency, supporting teamwork and safety, and preparing and following up as needed.
Build accountability into the team culture and keep project activity aligned with organizational objectives and direction.
Use work breakdown structures to organize complex efforts into milestones and tasks, clarifying responsibilities and timing.
Build positive professional relationships across a cross-functional coalition and resolve project problems promptly and with emotional intelligence.
Keep leadership informed of successes and barriers and maintain project documents and reports using a standard template.
Frame information appropriately to persuade stakeholders and meet them where they are.
Drive quality-related change through standardization and research, adoption, and integration of industry best practices.
Collect, track, and analyze data; apply interventions when needed; and mentor quality improvement teams in collecting, interpreting, and using data.
Track project progress against commitments and accept and deliver special projects that support the performance improvement department.
Create plans for measured improvement of assigned metrics, demonstrate urgency and visible progress, develop project plans, and provide current status reports.
Develop sustainability plans at project completion.
Teach and mentor others in UMMC’s problem-solving methodology and potentially develop and conduct operational excellence training.
Perform occasional travel to offsite locations and occasional work hours significantly beyond regularly scheduled hours.