Process Documentation Lead Analyst Vice President

Citi • Getzville, NY

2d • $100,800 - $151,200 • Onsite

About The Position

The Regulatory Assessment, Policy Oversight & Document Governance (RAPD) team is responsible for operational integrity and strategic foresight. They design and control processes, navigate policy and regulatory landscapes, and provide expertise in risk and control management. This role will support the implementation of the RAPD Team's vision and strategy, focusing on the end-to-end DRO process manual and controls process. It will also support other RAPD Team processes such as Risk Based Reviews, Policy Adherence, Reg Change Management, and Procedures & Training. The role requires partnering with cross-functional stakeholders including Control Owners, MCA Architects, and Compliance, and necessitates excellent communication skills to influence various audiences.

Requirements

• 6-10 years relevant experience
• Financial services experience in an operations environment and awareness of the related operational controls.
• Experience in Risk and Control, 1st Line of Defense (1LOD), Audit or Compliance roles is a plus
• Well-developed management skills and relevant experience managing operational functions.
• Strong analytical and interpretation skills to effectively translate process data into the larger control framework and identify issues/ control breaks.
• Highly organized and adaptable professional
• Ability to influence and negotiate with senior leaders (across functions); ability to communicate with external parties.
• Understanding of evolving governance, controls and regulatory requirements relating to operational controls.
• Demonstrated excellence at identifying stakeholders, understanding needs, and driving decision-making/resolution in a collaborative approach which includes vetting/troubleshooting.
• Bachelor’s/University degree or equivalent work experience

Responsibilities

• Leads and develops a global control and procedure management framework that identifies procedure requirements and goals within various business partner and stakeholder groups based on target audience and content complexity.
• Drives procedural best practice improvement projects that assist the business in meeting operations and service targets.
• Manages complex and highly varying issues with significant potential impact on multiple operations' areas.
• Liaises with multiple Operations teams/departments.
• Stays abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements; using such knowledge to recommend customized business solutions to internal clients.
• Serves as subject matter expert in business, planning and analysis for operations area supported.
• Acts as advisor or coach to new or lower-level personnel on operational processes/procedures across multiple functions and/or departments.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline operational processes.
• Responsible for managing overall resource management and allocation of work for assigned operations area for multiple teams/projects.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• medical
• dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Executive