Process Design Manager

Bank of America•Tampa, FL

5d•$127,500 - $161,300•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Enterprise Job Description: Manages and is accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions. Has actual staffing, performance management and compensation decision-making responsibilities for team. Typically has responsibility for project staff and budget. Additional Information: -Manages team memebers responsible for effectively analyzing consumer lending processes, new change mandates, and audit results and determing and implementing solutions designed to resolve issues and improve key performance indicators. -Implements projects designed to meet evolving compliance and risk policy and develops/manages project plans. -Manages a group of process designers and project managers supporting key funcitonal areas in Consumer Lending team and responsibilities may vary depending on specific assignment; responsibilities may span across any Consumer Lending product, process, or function.

Requirements

Direct Consumer Lending front line unit or control function experience is required
Aptitude for critical analysis of business requirements for translation into business scenarios
Ability to effectively engage with executive level stakeholders and manage a large portfolio of projects supporting those executives
Effectively communicate strategic objectives and tactical decisions
Ability to leverage expert judgment to quickly and accurately determine nature of application issues and appropriate resolution path
Business Process Analysis
Continuous Improvement
Process Design
Process Management
Process Performance Measurement
Conflict Management
Critical Thinking
Program Management
Scenario Planning and Analysis
Strategic Thinking
Decision Making
Drives Engagement
Relationship Building

Nice To Haves

5+ years of Process Design and Project Management experience
Issues Management Experience
Holds established, effective stakeholder relationships with Consumer Lending front line unit or key control partners
Experience in 1st mortgage and/or home equity credit, processing, underwriting, and closing
Leadership experience in managing small teams

Responsibilities

Manages and is accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business.
Ensures full integration of all process and linkage to best practices.
Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements.
Works closely with the business executive or deployment champions.
Has actual staffing, performance management and compensation decision-making responsibilities for team.
Typically has responsibility for project staff and budget.
Manages team members responsible for effectively analyzing consumer lending processes, new change mandates, and audit results and determining and implementing solutions designed to resolve issues and improve key performance indicators.
Implements projects designed to meet evolving compliance and risk policy and develops/manages project plans.
Manages a group of process designers and project managers supporting key functional areas in Consumer Lending team and responsibilities may vary depending on specific assignment; responsibilities may span across any Consumer Lending product, process, or function.