Process Design Consultant I (Claims Single Process Inventory)

Bank of America • Fort Worth, TX

5d • $79,200 - $107,100 • Onsite

About The Position

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Requirements

• 2+ years relevant Process Risk Management and/or Claims Operations work experience
• In-depth knowledge of Claims and/or Client Protections processes, controls, and supporting systems
• Experience with Single Process Inventory and process governance frameworks, standards, tools, and routines
• Experience in business controls, issues or management
• Experience using data and process performance metrics to identify trends, risks, and improvement opportunities
• Process management, with experience in process mapping or root-cause analysis
• Experience supporting audits, regulatory reviews, or risk and control assessments

Nice To Haves

• Experience with Claims workflow tools (i.e. EPIC, ENG, BASS)
• Strong written and verbal communications skills sufficient to professional interact effectively with all levels of management
• Comfortable with multi-tasking and prioritization
• Able to work in an independently in a fast-paced environment, while working cohesively in a team setting
• Excellent time management skills; responsible for day-to-day resolution of complex problems, including research
• Ability to lead complex projects and continually utilize independent judgment
• Must be a self-starter who demonstrates a high level of initiative with the ability to coordinate projects such as associate training, communication plans, process, and performance improvement efforts
• Ability to plan and facilitate meetings, prepare materials.
• Proficient Microsoft Office skills (PowerPoint and Excel)
• Proven ability to build effective cross-functional partnerships and collaborate with Process Owners, Control Owners, Metric Owners, and other stakeholders
• High attention to detail and a commitment to accurate, complete, and audit-ready process documentation

Responsibilities

• Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
• Support the Process Owner in executing process-management responsibilities and completing required SPI deliverables
• Coordinate with business leaders, subject matter experts, Control Owners, Metric Owners, and support partners to gather, validate, and maintain required process information
• Maintain accurate end-to-end process maps and documentation, including process steps, controls, metrics, risks, systems, handoffs, and client impacts
• Monitor process and control performance, identify trends or exceptions, and escalate material concerns to the Process Owner and appropriate stakeholders
• Facilitate process-governance routines, working sessions, and reviews by preparing materials, documenting decisions, tracking commitments, and driving follow-up actions
• Review key processes and control metrics, support root-cause analysis, and coordinate action plans to address performance gaps, issues, and risks
• Track SPI requirements, deadlines, attestations, and action items to support timely and accurate completion
• Assess workflows against process-management and risk-management standards and raise documentation, control, or ownership gaps for resolution
• Support responses and evidence gathering for regulatory exams, internal audits, assessments, and other monitoring or inspection reviews
• Capture stakeholder feedback & voice of the customer data to simplify, standardize, or strengthen processes before technology enhancement or automation
• Partner with the Process Owner and Operational Excellence resources to document, prioritize, and advance improvement opportunities, including business-case inputs where needed
• Support implementation and sustainment of approved process enhancements, control improvements, training updates, and procedure changes
• Use data, analytics, and critical thinking to translate process issues into clear recommendations and measurable improvement opportunities

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance, line of business performance, and company success
• Industry-leading benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed