Process Clerk - Out of State

Provest LLC•Lombard, IL

5h•Onsite

About The Position

While adhering to department and company policies, the position requires extensive computer usage – typing, emails, data entry, database and web-based navigation, in addition to assuring the timely receipt and processing of legal documents in a team production environment. Candidate will provide general back office functions commonly found in a legal setting- typing, emails, data entry, database and web-based navigation.

Requirements

High school diploma or equivalent
Minimum 2 years of office experience
Proficient typing skills (30 wpm)
Professional communication skills, written and verbal
Experience with office machine operations
Microsoft Office Suite experience (Outlook, Excel, Word)
Ability to understand departmental operations and procedures
Ability to multi-task and maintain organization in a very fast paced often changing environment

Nice To Haves

Familiarity with legal documents preferred

Responsibilities

Input and update status of cases in proprietary system and establish work priorities by pulling electronic reports for clients and counties and/or Process Servers assigned
Assigning Jobs to Servers
Auditing (ie-closed jobs, servers)
Follow up with process servers for status via phone and email in an effort to push for quick resolution and document accordingly
Learn and apply client and county specific requirements to daily work production. Become familiar with rules of Civil Procedure
Provide effective communication daily with clients, vendors and co-workers in a professional, courteous manner in person, telephonically or via email.
Reroute and track documents
Open mail/cases and route out as required. Review new cases data entry for accuracy
Meet or exceed Key Performance Standards regarding: timeliness of case status, case notes, and obtaining status to move cases to next phase of service
Expedite resolution of errors made by Process Servers on submitted affidavits
Develop understanding of court dockets
Performs other duties as required (ie printing and scanning documents, proofing documents, etc)
Serve as back up in a team member’s absence and assist other teams when required.
Meet all training requirements and apply what has been trained in your daily work product and interactions with team members and customers
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller