Process Automation Specialist
About The Position
The purpose of the Process Automation Specialist is to design, develop and implement automation technology solutions using Visual Studio, Pega, Access, SQL databases and other technologies that enhance and support the performance of the Customer Contact Centers' strategic goals and objectives; trouble shoot when technology issues occur and act as the liaison with IT. The contractor will support leaders in testing and/or developing test plans, perform validation testing pre and post technology changes, develop, code, unit test, debug, and implement RPA solutions, and review and analyze organizational needs and goals to determine future impacts to applications and systems.
Requirements
- Bachelor's Degree or certification in computer programming/management
- 1-3 Years of experience developing applications in a corporate environment
- Enhanced knowledge and understanding of CIS and/or DIS
- Advanced skills with personal computers, data base management, and software such as M365 Office
- Flexible in working a schedule including nights, weekends, stand-by and emergency support as assigned
Nice To Haves
- 1-3 years Programing experience in Robotic Process Automation
- 1-3 years Developing VBA applications
- 1 year Experience in Call Center Operations
- LEAN Six Sigma
Responsibilities
- Support leaders in testing and/or developing test plans.
- Perform validation testing pre and post technology changes.
- Develop, code, unit test, debug, and implement RPA solutions.
- Review and analyze organizational needs and goals to determine future impacts to applications and systems.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Short-term disability coverage
- Long-term disability coverage
- Employer paid life insurance
- Participation in the MWResource 401K plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
