Process and Quality Manager

JP Cullen•Janesville, WI

4d•Hybrid

About The Position

Reporting to the Vice President of Field Operations, the Process and Quality Manager is responsible for driving operational excellence across the construction organization by leading process improvement and quality management initiatives. This role identifies, analyzes, and improves business processes, workflows, and performance metrics to enhance efficiency, reduce waste, and improve quality and safety outcomes. Working closely with field and office leadership, the Manager standardizes best practices across projects and departments to ensure consistent execution and performance. The role also develops, implements, and maintains quality management systems to ensure all construction and supporting operations comply with contract requirements, project specifications, corporate and industry standards, and applicable regulatory codes. The Process and Quality Manager leads quality planning activities, inspections, audits, and continuous improvement efforts using Lean, Six Sigma, and data-driven methodologies to promote a culture of accountability, compliance, and continuous improvement.

Requirements

Bachelor's degree related to construction or manufacturing field, or completion of a skilled trade apprenticeship.
Ten years of experience in the construction or manufacturing field where knowledge was gained in the areas of design and specifications, profit and loss, processes and process improvement, finance, and quality management.
Five years of team leadership and managerial experience
Strong analytical, problem-solving, and data interpretation skills
Excellent communication, facilitation, and presentation abilities
Ability to influence without direct authority and lead organizational change
Process mapping and workflow design expertise
Proficiency in Microsoft Excel, Power BI, or similar reporting tools
Ability to manage multiple initiatives simultaneously
Ability to work independently and collaboratively with diverse teams
Ability to focus on details

Responsibilities

Developing relationships with our internal and external customers
Lead and teach our Process and Quality Engineers with planning, observing, recording, analyzing, and providing improvement recommendations with the work. This includes direct interaction with the crews and field leadership, film studies, After Action Reviews, and written reports.
Partner with our Project Teams to implement and sustain process improvements and quality plans.
Evaluate and revise, develop new, and implement Project Quality Plans (PQP) and company-wide QA/QC procedures that include but are not limited to: Compliance with contract documents, drawings, specifications, and applicable codes and standards.
Inspections, testing, and documentation for construction activities.
Non-conformance reports (NCRs), corrective actions, and root cause analysis.
Internal audits and support external audits and client inspections.
Understanding ISO 9001 and implementing those principles.
Collaborate with our design partners, Preconstruction, and Project Teams on prefabrication opportunities, evaluate cost benefit analysis, and implement as determined appropriate into the construction documents.
Explore new prefabrication opportunities
Represent the company in presentations and interviews
Collect historical data, evaluate, and share with Preconstruction Department
Lead the coordination of all prefabrication builds (JPC Self-Performed or subcontracted)
Continuously improving the methodology of Process Improvement for observing and analyzing work (JPC Self Performed and Subcontracted)
Analyze current construction and business processes to identify inefficiencies, bottlenecks, and improvement opportunities.
Develop dashboards (KPIs) and reports to communicate performance and improvement results to leadership.
Provide training, coaching, and change management support for new processes and tools.
Collaborate and lead quality and process improvement initiatives with Operations, Accounting and Finance, Marketing and Business Development, Preconstruction, Training and Development, Safety, Yard and Shop, and Technology teams to align improvement efforts.
Create and maintain standard operating procedures (SOPs), process maps, and work instructions.