Process Analyst
About The Position
The Process Analyst is responsible for analyzing, documenting, and improving business and operational processes that support Accanto Health’s technology initiatives and enterprise operations. Reporting to the Director, IT PMO, this role focuses on understanding how work is performed today, identifying inefficiencies and variation, and designing future-state processes that enable standardization, scalability, regulatory compliance, and successful technology adoption. The Process Analyst partners with clinical, operational, and corporate teams, as well as Project Managers and Business Analysts, to ensure processes are clearly defined, optimized, and aligned with system capabilities and organizational goals in a regulated healthcare environment.
Requirements
- Bachelor’s degree in Business Administration, Healthcare Administration, Industrial Engineering, Information Systems, or related field (or equivalent experience).
- 5+ years of experience in process analysis or process improvement roles.
- Demonstrated experience mapping and analyzing complex, cross-functional workflows.
- Strong analytical, facilitation, and documentation skills.
- Experience in healthcare or other regulated environments.
- Excellent written and verbal communication skills.
Nice To Haves
- Experience supporting healthcare operations, clinical workflows, or revenue cycle processes.
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
- Experience working within a PMO or structured governance environment.
- Experience supporting technology implementations or enterprise transformation initiatives.
Responsibilities
- Lead structured discovery efforts to understand current-state workflows across clinical, operational, and administrative functions.
- Facilitate interviews, workshops, and working sessions with subject matter experts.
- Develop clear documentation including process maps, swimlane diagrams, and narratives.
- Maintain a repository of standardized process documentation.
- Analyze processes to identify inefficiencies, variation, bottlenecks, and risks.
- Partner with system owners and business teams to design future-state processes that improve efficiency, consistency, and compliance; and that capitalize on features and functions of existing technology solutions.
- Evaluate process impacts of new systems and integrations.
- Support standardization across regions, sites, and functions.
- Partner with Project Managers and Business Analysts to integrate process considerations into project delivery.
- Support project intake and estimation by assessing process complexity and readiness.
- Provide process input to requirements definition, testing, and deployment activities.
- Ensure alignment with PMO methodologies and governance standards.
- Identify process changes impacting roles, responsibilities, and workflows.
- Support change management by documenting impacts and dependencies.
- Partner with business owners on training, communication, and adoption planning.
- Contribute to the maturation of Accanto Health’s process management capabilities.
- Apply continuous improvement principles to operational excellence initiatives.
- Capture lessons learned and best practices.
Benefits
- HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
- Dental insurance (Delta Dental)
- Vision insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Generous PTO plan accrues annually
- Seven paid holidays
- One floating holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
