Procedural (Low Voltage) Service Technician

STERIS • Fargo, ND

1d • Onsite

About The Position

The Procedural Service Technician (Low Voltage Technician) acts as a trusted advisor to STERIS customers regarding maintenance and procurement of medical devices and consumable products. The role supports a high-performing team and delivers an exceptional customer experience through on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support for operating room equipment, including OR integration, lights, tables, video technology, warming cabinets, and System 1e. The technician also provides proactive customer communication, uses technology to complete administrative duties and support troubleshooting, and identifies opportunities to recommend STERIS products and services.

This position requires daily travel by driving a company vehicle. STERIS conducts a seven-year driving record check during onboarding, and the position is safety-sensitive. The technician must learn and follow hospital and operating-room protocols, including sterile-field guidelines, and comply with STERIS and customer health and safety procedures.

Requirements

• High school diploma or GED and at least four years of work experience, including at least two years of directly related mechanical or technical experience (such as mechanical, electrical, HVAC, automotive, or IT).
• One to two years of technical field service experience in the healthcare products industry or equivalent technical school training.
• Excellent knowledge of personal computers, video technology, video cabling, and networking.
• Valid driver’s license and ability to travel.
• Demonstrated proficiency with computers and Windows software.
• Proficiency with web technologies and navigating internet/intranet sites.
• Demonstrated ability to troubleshoot situations and determine solutions.
• Strong customer communication experience and demonstrated ability to build positive rapport and partner with a variety of customers.

Nice To Haves

• Bachelor’s degree preferred.
• Technical exposure to operating-room medical devices preferred.
• Strong preference for one year of experience working on surgical equipment, including OR integration, tables, lights, video integration, and other OR products.
• Technology integration experience preferred.

Responsibilities

• Drive customer satisfaction through proactive communication and timely resolution of customer issues.
• Perform preventive and corrective maintenance on STERIS surgical product lines, related product lines, and related competitive equipment safely and efficiently.
• Disassemble, replace, or repair defective parts; rewire or reassemble equipment; and troubleshoot, adjust, calibrate, and certify equipment as ready for use using tools, test equipment, schematics, diagrams, and technical manuals.
• Train customers and provide in-services on assigned equipment, coordinating these activities with the DSM and Capital Account Manager.
• Perform installations and conversions on assigned equipment and start up custom equipment as required.
• Conduct site visits for small projects and coordinate activities with project managers and/or installers.
• Use a smartphone, laptop, software, and related applications to plan and complete administrative duties and required documentation.
• Establish and maintain effective communication with customers, managers, support functions, and the sales organization.
• Communicate preventative maintenance schedules and estimated arrival times for unscheduled work to customers; proactively respond to and resolve customer problems.
• Identify sales opportunities, recommend STERIS products and services, and communicate leads to management and sales staff.
• Represent STERIS positively at customer sites and follow operating-room, hospital, health, safety, and sterile-field protocols.
• Assist the DSM with inventory procedures to maintain inventory levels according to company policy and resolve recognized outstanding purchase order issues.

Benefits

• Market-competitive pay
• Extensive paid time off
• Nine additional holidays
• Healthcare benefits
• Dental benefits
• Vision benefits
• Long- and short-term disability coverage
• 401(k) with company match
• Company-provided cell phone
• Maternity and paternity leave
• Pet insurance and other add-on benefits or discounts
• Tuition reimbursement and continuing education programs
• Opportunities for advancement in a stable long-term career
• Bonus participation (the posting states the position is eligible for bonus participation)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED