Procedural Service Technician

STERIS Corporation•Memphis, TN

2d•$55,250 - $71,500•Onsite

About The Position

The Procedural Service Technician acts as a Trusted Advisor to STERIS Customers in the maintenance and procurement of medical devices and consumable products as part of a high-performing team. This position drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modifications, and installation support on all operating room equipment (OR integration, light, tables, video technology, warming cabinets, System 1e) in a high-stress healthcare environment. The role also involves providing superior Customer service by proactively interacting and communicating with Customers daily, and utilizing technology to complete administrative requirements, aid in troubleshooting issues, and improve the overall Customer experience. The technician promotes STERIS growth through identifying and recommending products and services to Customers. This is a safety-sensitive position.

Requirements

High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, HVAC, automotive, audio visual, IT)
Customer and team engagement experience.
Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
Effective written and verbal communication skills.
Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
Ability to work flexible hours, sometimes outside “normal business hours” and including over night travel (amount may vary based on district geography).
Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).

Nice To Haves

Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
Bachelor’s degree preferred.
Some technical exposure to OR medical devices preferred.
Strongly prefer 1 year of experience working on surgical equipment to include OR Integration, tables, lights, video integration, and other OR products.
Technology integration experience preferred.

Responsibilities

Drive Customer satisfaction through proactive communication and commitment to resolving Customer issues/problems expediently.
Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.). Coordinate these activities with ASM and Capital Account Manager.
Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start up custom equipment as required. Perform site visits for small projects and coordinate activities with project managers and/or installers.
Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.
Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues.
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Learn and use proper operating room and hospital protocols while on-site. Abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.
Assist ASM by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the ASM.