Procedural Area Service Technician

STERIS•Gainesville, FL

1d•$55,250 - $71,500•Onsite

About The Position

The Procedural Service Technician acts as a Trusted Advisor to STERIS Customers in the maintenance and procurement of medical devices and consumable products as part of a high-performing team. This position drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, component repair, equipment and technology modifications, and installation support on all Operating Room equipment (OR systems integration, surgical lighting, surgical tables, computer/audio/video technologies, warming cabinets, and System 1E equipment) in a high-stress healthcare environment. This person will also provide superior Customer service by proactively interacting and communicating with Customers on a daily basis, and will utilize technology to complete administrative requirements, aid in troubleshooting issues and improve the overall Customer experience in these operative and procedural patient areas within our customers. This is a safety-sensitive position.

Requirements

High School Diploma or GED w minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, HVAC, automotive, IT)
Customer and team engagement experience.
Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
Effective written and verbal communication skills.
Valid driver’s license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
Ability to work flexible hours, sometimes outside “normal business hours” and including over night travel (amount may vary based on district geography).
Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).

Nice To Haves

Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
Bachelor’s degree preferred.
Some technical exposure to OR medical devices and technology preferred.
Strongly prefer 1 year of experience working on surgical equipment to include OR Integration, tables, lights, systems/audio/video integration, and other OR products.
Technology integration experience strongly preferred.

Responsibilities

Drive Customer satisfaction through proactive communication and commitment to resolving Customer issues/problems expediently.
Perform preventive and corrective maintenance required on STERIS Surgical product lines, related product lines, and related competitive equipment in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
Perform Customer training and in-servicing on assigned equipment (lights, tables, integration, etc.). Coordinate these activities with DSM and Capital Account Manager.
Ensure a positive Customer experience by performing installations or conversions on assigned equipment and start-up custom equipment as required.
Perform site visits for small projects and coordinate activities with project managers and/or installers.
Utilize technology (smart phone, laptop computer and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: scheduling and updating work activities in Siebel, complete service reports and activities on-site; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; maintain on-site Customer Service Logs according to STERIS procedures; and maintain tools and parts inventory to prescribed levels.
Establish and maintain effective communicative relationships with Customers, managers, support functions and the sales organization.
Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.
Pro-actively respond to and resolve Customer problems/issues.
Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded.
Recommend product enhancements based on knowledge of the Customers equipment applications and processes.
Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers.
Communicate leads to management and sales staff.
Be a positive ambassador for STERIS at Customer sites.
Learn and use proper operating room and hospital protocols while on-site.
Abide by all STERIS and Customer Health & Safety protocols and procedures. These may include OR Protocol and Sterile Field guidelines.
Assist the Area Service Manager by conducting or assisting with inventory procedures to ensure inventory levels are maintained according to company policy, and resolve outstanding purchase order issues once recognized by the ASM.