Probationary Fire Alarm Oper

City of Memphis•Memphis, TN

5d•Onsite

About The Position

Works under the general supervision of the Watch Commander or assigned supervisor in the Communications Service Center to provide emergency dispatch services and information to the public. Maintains communication with field units to support effective emergency response operations.

Requirements

Ability to operate multiple communication and dispatch systems simultaneously, including telephone switchboard systems, Telecommunications Device for the Deaf (TTY/TDD), Computer-Aided Dispatch (CAD), radio consoles, paging systems, and video monitoring equipment.
Proficiency in utilizing standardized Emergency Medical Dispatch (EMD) protocols.
Ability to research and verify geographic information.
Skills in maintaining and updating electronic records, logs, and distribution lists.
Ability to communicate relevant information to Fire Services personnel and the public.
Ability to coordinate with personnel across various Fire Division service centers.
Ability to maintain situational awareness of ongoing incidents and adjust responses as necessary.

Responsibilities

Receives and processes emergency and non-emergency calls; interrogates callers to obtain and document critical information, including the nature, location, and time of the incident, as well as caller details.
Evaluates incoming calls, requests, and complaints to determine appropriate response actions in accordance with established protocols.
Operates multiple communication and dispatch systems simultaneously, including telephone switchboard systems, Telecommunications Device for the Deaf (TTY/TDD), Computer-Aided Dispatch (CAD), radio consoles, paging systems, and video monitoring equipment.
Utilizes standardized Emergency Medical Dispatch (EMD) protocols to gather critical information and provide callers with pre-arrival medical instructions until emergency personnel arrive on scene.
Dispatches appropriate Fire Services personnel to incidents via radio communication and monitors transmissions to maintain accurate, real-time status of personnel and emergency units.
Researches and verifies geographic information to assist Fire Services personnel in identifying and responding to incident locations.
Maintains and updates electronic records, logs, and distribution lists to support the accurate and timely dissemination of information.
Communicates relevant information to Fire Services personnel and the public in accordance with departmental procedures and applicable regulations.
Coordinates with personnel across various Fire Division service centers to support efficient emergency response operations.
Maintains situational awareness of ongoing incidents and adjusts responses as necessary to support effective emergency management.