Probation Assistant Supervisor Case Administrator - Bristol Probate & Family Court
About The Position
Supervises the activities and clerical unit within a Probation Office under the direction of a Chief Probation Officer or their designee. Assigns and reviews the work of support staff. Assists in the development and implementation of policies and operating procedures. Prepares manuals, forms and other materials as required. Maintains and prepares monthly statistical reports for OCP. Monitors accuracy, completeness and timeliness of case processing. Trains staff in the use of automated systems, departmental procedures, and on proper administration of cases. Supports other probation staff, providing service to the public and other individuals with business with the court consistent with policies and confidentiality.
Requirements
- Associate's Degree from an accredited college or university
- Six (6) years of related work experience, preferably in case management
- Equivalent combinations of education and experience will be considered for meeting minimum qualifications
- Modern office equipment and technology, including computers and applicable software
- Departmental and court policies and procedures
- Principles and practice of employee supervision
- CARI
- CJIS
- DTA/DOR Databases (for indigency evaluations)
- MassCourts
- Technology systems and policies
- Inventory policies and procedures
- Organization and time management
- De-escalation and conflict resolution
- Customer service
- Establish effective working relationships with others
- Prepare clear and accurate reports
- Maintain appropriate records
- Maintain confidentiality of information
- Plan, assign, and supervise the work of lower level employees
- Identify problems and to recommend improvements to case processing activities
- Communicate effectively, both orally and in writing
- Work independently and follow oral and written instructions
- Monitor case processing activities in order to maintain quality control standards
Responsibilities
- Provides supervision and direction to subordinate staff and coordinates work flow within the work unit or office, including distributing work, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems within the work unit supervised.
- Supervises case processing and data entry activities within the work unit, including preparation of record entries, notices, trial lists, and various dockets; Provides service to the public, attorneys, litigants and law enforcement.
- Reviews and processes legal documents. Ensures accuracy of court records, scheduling of cases and hearings, and maintenance of files.
- Supervises the development and implementation of training programs within the work unit supervised; Trains staff in the use of automated systems, and troubleshoots problems they have.
- Develops and implements new procedures and responds to changes in statutes and administrative policies. Makes recommendations to improve case processing activities.
- Compiles, organizes, and reconciles all statistics concerning work activities and prepares related reports.
- Ensures coverage within the clerical office, processes requests for leave, and manages day to day calendar for staffing.
- Participates as a liaison between the work unit and other offices and outside agencies for the distribution and collection of information and to resolve operational issues.
- Serves as a point of contact for information concerning cases processed within the major work unit who is capable of responding to any inquiry within established guidelines. May use specialized communication skills in performing these duties.
- Runs and maintains reports for daily operations of the work unit.
- May perform the duties of (lower rated positions) within the Probation office, as needed.
- May participate in the hiring or promotion of staff, as needed.
- Assists with the processing of personnel actions including promotions, appointments, transfers, and leaves.
- May serve as backup to (higher rated positions), as needed.
- Performs other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
