Probate Finder Claims Manager

DCM Services • Bloomington, MN

16h

About The Position

DCM Services is seeking a Probate Finder Claims Manager to lead our Estate Claims Specialist team. In this highly visible and impactful role, you will guide, mentor, and develop a skilled team responsible for the filing, handling, and management of estate claims—an essential part of our Probate Finder® service offering.

Requirements

• 2–5 years of leadership experience (management or team lead).
• Proven success in training, mentoring, and developing employees.
• Strong problem-solving, research, and analytical skills.
• Ability to multi-task, stay organized, and meet critical deadlines.
• Proficiency in MS Excel and Word (Access a plus).
• Excellent written and verbal communication skills.
• A mindset of ownership, accountability, and adaptability.
• High School Diploma/GED required.

Nice To Haves

• Associate or Bachelor’s degree preferred (or equivalent experience).

Responsibilities

• Oversee Estate Claims Specialists, providing coaching, mentoring, and ongoing development.
• Manage interviews, hiring, performance reviews, and corrective actions as needed.
• Conduct 1:1 training to expand team expertise and support continued professional growth.
• Lead and manage all operational tasks related to estate claim filing and follow-up.
• Own the review and maintenance of Probate Finder claim forms, collaborating closely with Legal and cross-functional partners.
• Track billing, costs, and internal reporting with accuracy and accountability.
• Represent the business in internal meetings, client conversations, and audits.
• Participate in priority client initiatives and special projects.
• Serve as a backup to the Probate Finder Data Manager and cross-train in key responsibilities.
• Follow information security, privacy, and confidentiality standards.
• Maintain excellent written and verbal communication with internal teams and client stakeholders.

Benefits

• A collaborative team environment where your leadership truly makes an impact.
• Opportunities to learn, cross-train, and engage in meaningful client initiatives.
• Clear paths for professional growth in a company that values innovation and agility.
• Bonus-eligible compensation and a supportive culture built on integrity and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees