Senior Proactive Support Operations Specialist

Autodesk•Portland, OR

1d•$76,000 - $136,730

About The Position

We are looking for a Proactive Support Operations Specialist to help drive execution, alignment, and delivery across our Proactive Support organization. In this role, you will operate at the center of our organization, working closely with leadership and cross-functional teams to turn strategy into execution. You will help plan and track key initiatives, coordinate across teams, and ensure priorities move forward with clarity and momentum. This is a high-impact role for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is comfortable working across multiple stakeholders. This role reports to the Operations Manager and plays a critical role in ensuring our organization operates effectively at scale.

Requirements

Experience in operations, program coordination, or project delivery in a cross-functional environment
Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously
Excellent communication and stakeholder management skills
Ability to work effectively with senior stakeholders and leadership teams
Strong problem-solving mindset with attention to detail
Proactive and ownership-driven, you take initiative and move work forward without waiting for step-by-step direction
Comfortable with ambiguity, you can take loosely defined problems and turn them into structured plans
Flexible and solution-oriented, you are willing to step outside your formal scope to get things done
Strong at managing up, you anticipate needs, surface risks early, and help leaders stay aligned
Connector, you build relationships across teams and bring people together to drive outcomes
3–5+ years of experience in operations, program coordination, or similar roles
Proven ability to manage multiple priorities and deliver results
Experience working in cross-functional environments
Strong written and verbal communication skills

Nice To Haves

Experience in Customer Success, Support, or SaaS/technology environments
Experience supporting organizational transformation or change initiatives
Familiarity with tools such as Airtable, Jira, or similar

Responsibilities

Drive execution of key initiatives and programs, ensuring clear milestones, ownership, and follow-through from planning through delivery
Partner with leadership to translate strategic priorities into actionable plans and coordinated workstreams
Coordinate across multiple teams and stakeholders (e.g., Technical Account Management, Predictive Support, Customer Reliability, Diagnostics) to ensure alignment and progress
Identify risks, dependencies, and blockers early, and proactively drive resolution to keep initiatives moving forward
Support planning and prioritization cycles, helping leaders stay focused on the highest-impact work
Establish and maintain clear tracking of initiatives, deliverables, and outcomes, ensuring visibility across stakeholders
Facilitate alignment discussions and working sessions to drive decisions and keep cross-functional efforts on track
Improve processes and ways of working by identifying inefficiencies, reducing friction, and introducing scalable approaches
Help maintain a strong operational rhythm, ensuring decisions and actions are captured and followed through
Act as a connector across the organization, bringing the right people together to solve problems and drive outcomes
Ensure accountability by following up on commitments and helping teams stay aligned to priorities