Proactive Engineer

New Charter Technologies•Monroe, LA

1d•Hybrid

About The Position

Nettech is looking for a skilled, detail-oriented Proactive Engineer to join our Client Success team. This role is built around one core idea: don't wait for things to break. You'll be the person who keeps our clients' environments healthy, secure, and aligned to standards — working through a structured queue in ConnectWise Manage to identify deficiencies, remediate issues, and continuously improve the technology environments we manage. This is not a reactive helpdesk role. You'll be working proactively — assessing environments, acting on findings, and partnering with our vCIO team to ensure client technology stays ahead of problems rather than behind them. When the project team needs a strong technical resource, you'll step in — but your home base is Client Success. This role requires reliable transportation and regular travel across Nettech's Shreveport and Little Rock service markets. If you're someone who takes pride in clean environments, communicates clearly without being prompted, and genuinely enjoys making things better before they break, this role was built for you.

Requirements

3–5 years of hands-on experience in a Tier 2/3, proactive, or professional services engineering role — MSP experience strongly preferred
Strong working knowledge of Microsoft 365, Entra ID, Intune, and Defender
Hands-on experience with SonicWall and Ubiquiti UniFi platforms
Experience working in ConnectWise Manage and/or ConnectWise Sell
Exceptional communication skills — this is non-negotiable. Clear Slack updates, thorough ticket notes, and professional client interaction are core expectations of this role
Ability to manage a high-volume queue while maintaining quality, accuracy, and attention to detail
Comfortable in a fast-paced environment that requires frequent context switching between client environments and issue types
Self-motivated with the ability to prioritize and execute independently
Reliable personal transportation and willingness to travel regularly to the Shreveport and Little Rock markets

Nice To Haves

Microsoft role-based certifications (MS-900, MD-102, AZ-104, etc.)
CompTIA Network+ or Security+
SonicWall SNSA or SNSPE
Ubiquiti UEWA or UENP
Windows Server administration
Active Directory and Group Policy management
Hyper-V or VMware vSphere environments

Responsibilities

Work a structured queue of proactive tickets in ConnectWise Manage, remediating findings and documenting outcomes thoroughly
Conduct technology alignment reviews and assessments across client environments to identify deficiencies and drift from standards
Remediate findings across endpoints, identity, security, networking, and cloud platforms
Partner closely with the vCIO team to surface findings, prioritize remediation, and support client roadmap conversations
Perform client onboarding assessments — evaluating Microsoft 365 configuration, endpoint health, security posture, and network infrastructure
Entra ID device joins, Conditional Access review, licensing audits, and M365 tenant health checks
Maintain accurate, detailed documentation of all work performed — your ticket notes should tell the full story
Provide timely, proactive updates to internal teams via Slack so nothing falls through the cracks
Step into project team work when capacity and priority require it
Lead or support infrastructure deployments including SonicWall firewalls, Ubiquiti UniFi switches, and wireless access points
Coordinate with cabling and low-voltage vendors during physical infrastructure installations
Execute Microsoft 365 migrations, Entra ID transitions, Intune enrollments, and endpoint modernization projects
Validate and document completed project work before handoff back to the managed services team
Conduct timely technology discoveries and translate findings into accurate quotes using ConnectWise Sell
Identify hardware refresh needs, licensing gaps, and remediation opportunities during proactive reviews
Collaborate with the vCIO team to ensure quotes align with client strategies and budgets