Pro Shop Worker I - Golf Course

City of Pasadena • Pasadena, TX

8d • Onsite

About The Position

The Pro Shop Worker I assists with the daily operation of the golf course pro shop and related customer service functions. This position supports tee time scheduling, golfer check-in, retail sales, and general pro shop operations to ensure an efficient, organized, and customer-focused experience. Work is performed under general supervision and in accordance with City policies, golf course procedures, and customer service standards.

Requirements

• High school diploma or General Education Development (GED) certificate.
• One (1) to three (3) months of related experience and/or training; or an equivalent combination of education and experience.
• Availability to work irregular hours, including evenings, weekends, and holidays.
• Valid Texas Class C Driver's License and a good driving record.

Nice To Haves

• Experience in customer service, retail, or golf course operations.
• Familiarity with point-of-sale systems.
• Bilingual (English/Spanish).

Responsibilities

• Assists the Golf Course Superintendent or assigned staff with managing tee times, order of play, and starting players on the first tee.
• Takes telephone and in-person reservations for playing time and enters tee times into the reservation system.
• Greets golfers and answers customer questions regarding course rules, fees, pace of play, and general golf operations.
• Sells golf-related merchandise, green fees, cart rentals, and other services in the pro shop.
• Operates the cash register and point-of-sale system; accepts cash, credit, and electronic payments; and issues receipts.
• Balances and reconciles cash drawer and sales transactions at the end of each shift.
• Handles routine customer complaints and refers more complex issues to supervisory staff as appropriate.
• Maintains cleanliness and organization of the pro shop, cart barn, and surrounding outside areas.
• Cleans, washes, fuels, and stages golf carts; performs basic cart maintenance such as tire changes and reporting mechanical issues.
• Operates small equipment and tools related to assigned duties in a safe and efficient manner.
• Observes equipment condition and reports breakdowns, safety concerns, or maintenance needs to appropriate personnel.
• Must have and maintain, without interruption, required certifications and licenses.
• Works assigned schedule and complies with the City's timekeeping and attendance policies.
• Performs other related duties as assigned.

Benefits

• Employee-only medical insurance starts as low as $15 per month and the most expensive Employee & Family plan is less than $350 per month.
• The City has its own medical clinic staffed with a M.D. and two medical assistants. Employees and their covered dependents over the age of 5 can visit the clinic FREE OF CHARGE.
• Employees and their covered dependents also have access to Virtual Visits with a medical professional FREE OF CHARGE.
• The City offers college tuition reimbursement of up to $3,500 per year.
• The City will match retirement contributions by 200%.
• Vacation accrual based on years of service (two weeks to six weeks per year).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED