Pro Shop Attendant

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC • Charlottesville, VA

3d • Hybrid

About The Position

We are seeking a Pro Shop Attendant to join our team. This position will support management with the daily operations of the golf shop, including but not limited to handling point-of-sale (POS) transactions, booking tee time reservations, assisting members and guests, merchandising, and ensuring a welcoming and professional atmosphere. The ideal candidate will provide excellent customer service and contribute to delivering an exceptional golf experience.

Requirements

• Ability to work a flexible schedule, including holidays, weekends and nights if needed.
• Ability to learn how to operate the point of sales and tee time management systems.
• Excellent customer service skills both in person and on the telephone.
• Ability to work independently or as part of a team.
• Ability to prioritize and work in a fast paced environment.
• Ability to follow instructions.
• At least 18 years old.
• High school diploma.

Nice To Haves

• Previous customer service experience.
• Previous experience working in a Pro Shop.
• Knowledgeable about the game of golf and golfer's needs.

Responsibilities

• Present a professional operation as the first point of contact to any guest, including professional demeanor when answering phone calls
• Operate the tee time management and point of sales system through Agilysys Golf
• Actively sell merchandise on the Pro Shop floor
• Clean, stock, fold, hang and straighten the merchandise in the Pro Shop
• Adhere to all financial and Resort policies with regards to handling various payment methods used by guests and members
• Communicate tee time changes and necessary information to the Starter’s table
• Assist Outside Service Representatives as needed
• Contribute to overall resort team effort by completing additional duties as assigned
• Understand and follow all Boar’s Head standards and procedures according to Forbes Travel Guide Service Standards and AAA 4 Diamond Service Expectations
• Assist with duties of Outside Service Representative as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED