Pro Shop Assistant

O'Mally Management Group•Longview, TX

12d

About The Position

This job description for the Pro-Shop Assistant at Crossing Creeks Country Club provides criteria for the evaluation of the Pro-Shop Assistant position. The Pro-Shop Assistant at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, setting tee times, checking members and guests into the tee sheet. The Pro-Shop Assistant will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.

Requirements

Displays a positive attitude and passion for Crossing Creeks Country Club
Customer service experience
Critical thinking skills; ability to work autonomously and make efficient use of time and resources
Excellent communication skills, both verbal and non-verbal, that offers highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure
Strong interpersonal skills, impeccable organizational skills and time management skills
Meeting performance expectations and holding oneself accountable for all actions
Integrity and responsibility
Flexibility to meet scheduling demands of department
Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail
Ability to have good judgement
Adaptability to ongoing changes
Takes initiative and always looks for ways to help flow efficiently
Remain current with all organization policies, procedures, and systems
Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor
Computer literacy
Maintain TABC/food handling license requirements
Ability to read, write, and speak the English language
TABC / Food Handling license required
Meets state minimum age to serve alcohol
Previous proven working experience as a Pro-Shop Assistant

Responsibilities

Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers
Welcoming customers, while offering products, golf knowledge as well as snacks and drinks to members and guests
Setting Tee Times for members
Checking members and guests into the system and giving them a starter ticket
Verifying and handling cart rentals from members and guests by keeping track of renter’s information
Ensuring everybody has signed a liability waiver
Verifying identification and age requirements of all customers for alcohol purchases and golf cart rentals
Restocking the fridge, merchandise, and snacks
Handling cash, credit and debit card transactions and membership account charges, ensuring charges are accurate and returning correct change to patrons; balancing the cash register
Building a rapport with regular customers to create a positive atmosphere
Understanding of Golf Etiquette and staying competent in all areas of the game of Golf
Having a thorough understanding and knowledge of all golf, merchandise, and beverage items on the POS system and the ability to recommend golf merchandise, upcoming tournaments, and encourage rental of simulators
Maintaining cleanliness of work areas throughout the day
Ensuring that the place of work and surrounding area is kept clean and organized at all times
Offering customers daily specials, as well as upsell alternatives to merchandise, events, or food and beverage
Encouraging private lessons, MGA/LGA inquiries, GHIN knowledge, tournament information, etc.
Having knowledge and the ability to operate Simulator Machines and assist members/guests as needed
Maintaining knowledge and use of the Range Ball Dispenser by properly handing out tokens and buckets and properly charging social members and guests for Range Buckets
Managing the overall Pro-Shop operations
Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors, and staff
Complying with federal, state, and local regulations and department processes and procedures
Having and ensuring a good relationship between the other departments to ensure effective communication
Showing leadership and direction with co-workers and other staff members
Communicating appropriately with members, guests, and co-workers
Greeting all members and guests in a warm and welcoming manner
Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures, and customer service standards
Participating in maintaining a safe, clean, and organized environment
Other duties as assigned