Pro Services Specialist

Floor & Decor • San Leandro, CA

4d • Onsite

About The Position

Floor & Decor strives to be the one-stop destination for its professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with PRO customers, earning their trust, and helping grow their business. The Pro Services Specialist reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities. Primary responsibilities include understanding trends in the PRO Market and collaborating with the Installation Materials and Design Services departments to build the sales organization and serve PRO customers. Floor & Decor, founded in 2000, has become a leading flooring retailer with numerous stores nationwide, driven by an entrepreneurial spirit and dedicated associates who have revolutionized the way people buy flooring.

Requirements

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Excellent customer service skills and results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Nice To Haves

• Associate Degree or higher.
• Experience with Salesforce / CRM software.
• Bilingual in Spanish or the most dominant language in the Store trade-area.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees