Pro & Design Sales - Full Time - Petaluma

FRIEDMANS HOME IMPROVEMENT•Petaluma, CA

9d•$23 - $29•Onsite

About The Position

The Pro & Design (P&D) Sales role is a project-based retail sales position focused primarily on Kitchen & Bath and Millwork sales. Working from a showroom-style space on the retail sales floor, the P&D Sales Team Member delivers a consultative, sales-focused customer experience, guiding customers from idea to purchase by recommending solutions that best fit their project goals, budget, and timeline. This role supports both Pro and retail customers, selling stock and special-order/configured products. The P&D Sales Team Member is responsible for driving sales through relationship-building, quoting, and closing, while managing projects from initial consultation through order fulfillment and delivery. Success in this role requires building and maintaining strong, long-term relationships with Friedman’s Pro customers, as well as collaborating closely with Inside and Outside Contractor Sales, Logistics, and other internal partners to ensure a seamless customer experience and successful project outcomes.

Requirements

Accurately utilize the Company’s computer systems/programs such as D365 and 3rd Party configurators to perform functions, including, but not limited to: Account/Order/Quote Lookup Quote/Order entry Returns Quote Conversion Price Recalculation/Configurators Lookup functions in order to provide customer quotes
Demonstrated ability to provide professional verbal and written communication with customers, Team Members, and the general public
Utilize active listening skills to understand customer concerns, producing outcomes that solve complex issues through the alignment of Friedman’s Core Values
Successfully manage multiple projects and work with Team Members and partners in a retail floor selling environment
Consistently approach customers in a positive and professional manner while multi-tasking and working on a large volume of quotes and orders in all stages of the order lifecycle processes
Work both independently and as part of a team, with a focus on taking initiative, and being proactive with all customers and sales
Possess advanced knowledge of Friedman’s credit process, including types of accounts, account applications, prelims, farm tax exemption, resale, check guarantee, check/card approval, and what product is allowed to be purchased on a job account
Possess general knowledge of Friedman’s delivery process and systems
Work effectively with a variety of customers, including contractors, industry professionals, homeowners, within private and public-sector businesses
High school diploma or general education degree (GED)
Minimum 6 months’ experience working in a retail environment in a Sales Specialist or Sales Tech role.

Nice To Haves

training or education in construction management basic skills preferred
Interest in advancing to a Kitchen & Bath Designer or Contractor Sales role in the future is preferred

Responsibilities

Sell and close sales on a project-oriented basis by utilizing expert level knowledge in Kitchen & Bath and/or Millwork products; through all sales avenues including, but not limited to, demonstrating products or related items to customers and presenting promotional sales, information and product facts/data
Build and maintain relationships with customers by providing detailed information and updates on product availability, selection, order, and delivery status as well as general industry trends and knowledge
Assist Pro customers in assigned area or phone inquiries in the most expeditious, accurate and courteous manner through our Core Values of Lead, Connect, Grow, Serve, Care, owning the lifecycle of the customer’s project from selection to delivery
Utilize 3rd party configurator software to create quotes and place orders
Seamlessly create, maintain management of open quotes, sales orders, and purchase orders to close out of orders in D365 and Backoffice for the Pro customer
Be a subject matter expert in the Kitchen & Bath and/or Millwork products with the ability to identify and provide input on how to improve processes and procedures for these areas
Identify current trends, products, area-related information and competitive prices through self-motivated research to be the expert within assigned area and ‘go to sales person’ for our Pro customers, giving feedback to Assistant Store Manager
Qualify customers to determine the need for design services and act as the liaison that actively schedules initial meeting between the customer and a Kitchen & Bath Designer located in our Petaluma Design Center and Showroom
Resolve customer issues, including execution of solution, in partnership with Pro & Design Assistant Store Managers and Pro & Design Business Support Manager
Train and develop Sales Techs I and II through teaching specialized product and program knowledge with the goal of developing Team Members’ Pro & Design Millwork and/or Kitchen & Bath knowledge
Collaborate with store teams to ensure merchandise requested by customers is available, with the ability to obtain product from shelves, overheads or warehouse
Maintain merchandising responsibilities such as re-facing, down stocking, cleaning and dusting to the expectation of ‘Grand Opening Ready’ on a daily basis in all assigned areas
Collaborate with store leaders and Team Members to provide specialized Store Event support throughout scheduled yearly sales events
Regular and predictable attendance
All other duties as assigned