Pro and Services Operations Sr. Analyst

Lowe's Companies, Inc.•Mooresville, NC

3d•Onsite

About The Position

The primary purpose of this role is to assess, support/design, implement, and roll out store initiatives that support field and store teams with driving Pro and Services business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day-to-day store operations, including sales, service, technology, Omni-channel, and store communications.

Requirements

Bachelor's degree in Business, Management, Operations, or related field or equivalent experience
2 years of related industry experience (Installation, Repair or US Home Improvement)
2 years of experience in data analytics, performance reporting

Nice To Haves

2 years of demonstrated project management experience, such as Gantt Chart design and development

Responsibilities

Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
Coordinates and manages timely execution of projects across stores, from development to implementation.
Performs research of Pro and Services customers’ habits and tendencies to provide Pro and Services Operations Consultants and Managers qualitative and quantitative analytics and recommendations to maintain and enhance new programs and processes that optimize sales strategies, promotions, and events.
Identifies current/future state, ROI, and cost savings prior to deployment of programs and post program deployment.
Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
Assists Pro and Services Operations Consultants and Managers with development of process improvement solutions based on field feedback.
Leverages customer facing technology to improve productivity and efficiency.
Collects feedback, analyzes information, develops content, and consults for Pro and Services sales teams of Government, National Accounts, LowesForPros, and Pro Sales Managers in all aspects of communications, training, marketing, personnel, etc.
Identifies needs and develops processes, policy, and training for field and store teams through onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members.
Schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences.