PRN Secretary - Center for Peak Performance

Good Samaritan•Vincennes, IN

About The Position

The PRN Secretary at the Center for Peak Performance is responsible for performing all essential job duties of a secretary, including utilizing communication and customer service skills, demonstrating effective time management, and maintaining awareness of patient and organizational needs. The role requires prompt and accurate attention to detail to optimize patient outcomes and professionalism in speech, attitude, behavior, and dress code. Key responsibilities include greeting and assisting individuals, managing the Electronic Medical Record (EMR) system, maintaining working relationships with therapy staff and management, performing general office duties, scheduling therapy appointments to maximize productivity, and collaborating with the Pre-certification and Scheduling department and Workman Comp agencies. The secretary will also complete other duties and special projects as assigned.

Requirements

Utilizes communication and world-class customer service skills
Demonstrates effective time management skills
Increased awareness of both patient and organizational/staffing needs
Prompt and accurate attention to detail to optimize patient outcomes
Demonstrates professionalism through speech, attitude, behavior, and dress code
Maintains EMR (Electronic Medical Record)
Managing referral workqueue with thorough documentation in referral indicating call attempts with time stamp for all patient communication
Prompt initiation of therapy evaluation upon receipt of referral
Prompt scheduling treatment upon insurance authorization
Monitoring insurance needs for additional visit authorization requests through a team philosophy with therapists & pre-cert team
Ensuring that provider referral and signature needs are within compliance
Scanning referrals, intake forms, and other items into EMR
All additional aspects of scheduling
Maintains working relations with therapy staff and Manager that allows for effective communication.
Performs general office duties including preparing intake forms for therapist use, ordering supplies, ordering print materials, and completing additional items necessary for departmental operations.
Schedules therapy appointments to maximize productivity and efficiency
Strives to maintain consistency of care when scheduling patients to improve overall patient outcomes
Works closely with Pre-certification and Scheduling department for insurance needs.
Works closely with Workman Comp agencies to acquire authorization for approval of patient evaluation and treatments

Nice To Haves

Assists with entering Engineering Work Orders.
Maintains & updates information to meet Physical Medicine Outpatient Strategic Goals
Assists in orienting/training staff members.
Assists with departmental Performance Improvement Program.
Assists in keeping department clean and ready for patient treatment.

Responsibilities

Performs all essential job duties of secretary
Utilizes communication and world-class customer service skills
Demonstrates effective time management skills
Increased awareness of both patient and organizational/staffing needs
Prompt and accurate attention to detail to optimize patient outcomes
Demonstrates professionalism through speech, attitude, behavior, and dress code
Greets & assists people entering or calling department in a professional manner demonstrating compliance with organizational telephone etiquette policy, providing them with information and access to appropriate resources.
Maintains EMR (Electronic Medical Record), including managing referral workqueue with thorough documentation, prompt initiation of therapy evaluation, prompt scheduling treatment upon insurance authorization, monitoring insurance needs for additional visit authorization requests, ensuring provider referral and signature needs are within compliance, scanning referrals, intake forms, and other items into EMR, and all additional aspects of scheduling.
Maintains working relations with therapy staff and Manager that allows for effective communication.
Performs general office duties including preparing intake forms for therapist use, ordering supplies, ordering print materials, and completing additional items necessary for departmental operations.
Schedules therapy appointments to maximize productivity and efficiency—notifies Manager of opportunities for schedule optimization with use of low census, prevention of overtime, and necessity of additional staff to meet patient need
Strives to maintain consistency of care when scheduling patients to improve overall patient outcomes
Works closely with Pre-certification and Scheduling department for insurance needs.
Works closely with Workman Comp agencies to acquire authorization for approval of patient evaluation and treatments
Completes other duties and special projects as assigned from Manager or Director
Assists with entering Engineering Work Orders.
Maintains & updates information to meet Physical Medicine Outpatient Strategic Goals
Assists in orienting/training staff members.
Assists with departmental Performance Improvement Program.
Assists in keeping department clean and ready for patient treatment.