PRN Scheduling Clerk - Radiology

Munson Healthcare•Traverse City, MI

1d•Onsite

About The Position

A Day in the Life Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology. Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system. Provide patients with information on radiology testing, directions, and educational materials. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and call center success. Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).

Requirements

High school graduate and/or equivalent experience in related clerical employment and public contact.
Advanced computer experience, with typing skills of 45 WPM required.
The ability to multitask, answer multiple back to back phone calls.
Organizational skills, effective time management, flexibility and self-motivation are essential.

Nice To Haves

Medical terminology or knowledge of Radiology not required, but preferred.
Previous experience in a call center environment and/or a medical office, preferred.

Responsibilities

Receive inbound contacts (calls, emails, faxes, etc.) from providers requesting services in Radiology.
Coordinate complex appointment scheduling linking consults and ancillary services required for assigned specialty services within the Munson Healthcare system.
Provide patients with information on radiology testing, directions, and educational materials.
Interviews callers to obtain full understanding of what information is being requested.
Provide high quality customer service on every call.
Promote teamwork and call center success.
Responsible for satisfying the customer and maintaining the image of Munson Healthcare (MHC).