Private Patient Co-ordinator
About The Position
Clifton Park Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. The hospital opened in 2006 and is located just outside of York, it has built an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system. You will assist the Hospital to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.
Requirements
- Marketing and or Sales experience
- Ability to manage a portfolio of private patients from initial call to discharge
- Sound Computer skills using the MS Office Suite and Web based reporting
- Confident in engaging with a variety of people particularly in a high end setting
- Excellent communication skills both face to face, over the phone and in writing
- Articulate with the highest standard of personal presentation
Responsibilities
- Handle all enquiries and book appointments via telephone, email or social media
- Provide detailed information to patient enquiries whilst delivering excellent customer service
- Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
- Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry
Benefits
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
- Training and Development via the Ramsay Academy to support your career development
- Colleague recognition programme to celebrate our people
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
