Private Events Operations Manager

The Park Club•Costa Mesa, CA

18d•$62,000 - $70,000•Onsite

About The Position

The Private Events Operations Manager is responsible for leading the operational execution of The Park Club's private events business. This position oversees the people, processes, standards and operational planning required to successfully execute weddings, corporate functions, member celebrations, social events, dinners, receptions and large-scale Club events. Working in partnership with the Private Events Director, Service Director, Executive Chef and Club leadership, this role ensures that every event moves seamlessly from the planning phase into execution. The Private Events Operations Manager is expected to be a strong manager first: organized, decisive, highly accountable and capable of leading teams through complex events with confidence. The position reports to the Service Director and works closely with the Private Events Director.

Requirements

4+ years of banquet, private events, luxury hotel, resort, private club or high-end hospitality experience preferred
2+ years of management or supervisory experience
Experience directly leading banquet or event teams
Experience with weddings, corporate events, receptions and plated dinners
Strong understanding of BEOs and event operations
Experience with labor management and employee scheduling
Strong organizational and administrative skills
Excellent written and verbal communication
Ability to manage several priorities simultaneously

Nice To Haves

Luxury hospitality or private club experience strongly preferred
Experience with Tripleseat, Northstar or comparable hospitality systems is beneficial

Responsibilities

Lead the operational execution of weddings, corporate functions, member events, private dinners, receptions and special events
Review BEOs, timelines, floorplans and event requirements in advance
Translate event details into clear operational plans
Identify logistical challenges before event day
Oversee event setups, service execution, transitions and breakdown
Manage multiple events and changing priorities when required
Maintain appropriate operational oversight throughout significant events
Lead banquet captains, servers, bartenders and event staff
Establish clear standards and expectations
Conduct effective pre-event meetings
Delegate responsibilities appropriately
Hold team members accountable for performance
Coach employees and provide real-time feedback
Identify and develop future captains and supervisors
Build a disciplined and dependable private events team
Develop event staffing plans based on guest count, service style and complexity
Prepare employee schedules and assignments
Monitor overtime and labor productivity
Adjust staffing based on changing event requirements
Partner with leadership to manage labor while maintaining service standards
Review staffing performance following significant events
Participate actively in weekly BEO meetings
Review guest counts, menus, timelines, floorplans, beverage service, AV, rentals, vendors, valet and special requests
Coordinate with Culinary, Service and Private Events leadership
Communicate concerns before they impact execution
Ensure operational teams clearly understand the expectations of each event
Serve as the senior operational leader during major private events
Maintain command of the overall operation rather than becoming focused on one individual task
Monitor service timing, staffing, guest flow and culinary coordination
Make decisions quickly when circumstances change
Resolve operational problems discreetly
Protect both the client experience and Club standards
Maintain consistently high presentation standards throughout the Club.
Ensure event spaces meet expectations for: Table settings, Linens, China, Glassware, Silverware, Bars, Lighting, Temperature, Signage, Service stations, Guest arrival areas, Back-of-house staging, Event cleanliness and presentation
Develop operating procedures and checklists that allow these standards to be repeated consistently.
Develop and maintain training standards for the private events team, including: Plated service, Cocktail receptions, Formal dining, Tray service, Wine service, VIP recognition, Event timing, Room resets, Guest recovery, Event closing procedures
Manage event labor responsibly
Reduce unnecessary overtime
Monitor operational efficiency
Protect Club equipment and inventory
Manage rentals and event supplies
Monitor breakage and loss
Participate in event post-mortems
Identify ways to improve future event execution and profitability