Private Event Manager

Common House•Chattanooga, TN

7d•Onsite

About The Position

Common House is a modern social club with locations in Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members. Job Summary: The Event Manager is responsible for assisting the Event Sales Manager in the execution of private events. As a hybrid role, the Event Manager is also responsible for club operations and guest satisfaction by leading the FOH and event staff to be compliant with service standards and protocols as well as providing the necessary tools, information, and other resources to the team. Expectations: This role is a hybrid role and is not to replace the role of the Event Sales Manager. This role is to work alongside the Event Sales Manager in a support capacity. Depending on the season and event load, the Event Manager will shift their focus to meet the club's needs at that time. During slower event seasons, the Event Coordinator may be required to assist with front-of-house operations. This is an in-person full-time position based in Chattanooga, TN.

Requirements

Minimum 1 year management experience in the hospitality industry
Minimum 1-2 year’s event experience.
Excellent communication skills.
Excellent customer service skills.
Proficient multitasking.
Ability to recall and memorize menu items.
Ability to work well in a high-paced and at times stressful environment.
Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Ability to use software and technology for communication, reporting, and programming the pos.

Nice To Haves

Professional appearance and demeanor.

Responsibilities

Manages the execution of private events and is the Manager on Duty (MOD) to carry out all items detailed on the BEO.
Oversees room resets for the following day’s events and always maintains ‘tour ready’ appearance in between events.
Checks-in with the point of contact at the time of their arrival and reviews the timeline and floorplan’ continue to check-in regularly with them throughout the event.
Leads the event team working the event to follow Common House’s Private Event Standards
Manages all clients from the time of booking through the completion of the event.
Gathers all event details for each event; including floorplans, timelines, menus, etc.
Leads tastings and final walkthroughs.
Leads BEO weekly and prepares FOH and BOH for execution in conjunction with the Director of Events.
Inputs all consumption and bar details on Sundays and/or Mondays.
Sends out final invoices after the event (Director of Events Copied).
Maintains good relationships with FOH staff, BOH staff, managers and vendors.
Processing leads when the Director of Events is out of office.
Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
Working with the Dir. of Hospitality and management peers to design service protocols
Using the PMS (Seven Rooms) to collect information and preferences about guests to better serve them upon future visits
Driving speed and efficiency of service while upholding standards
Forging connections with membership, and encouraging the same of the team
Performing table visits to assess needs, disruptions in service, and ascertain current guest needs
Communicating openly with the AGM and/or GM regarding each shift
Upholding service standards through exemplary leadership and direct communication with all team members
Identifying vulnerabilities in service to implement solutions and strengthen established service standards
Completing regular performance reviews and provide frequent feedback
Maintaining a positive working relationship with all management team, admin, and all staff
Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
Supporting foh staff in all service needs
Maintaining open communication between the kitchen and front of house
Operating the club in full compliance with ABC regulations.
Operate the bar program in full compliance with Health Department regulations.
Adhere to all employee policies outlined in the CH Employee Handbook
Answer all emails and communication in a timely manner
Works with management team to ensure all invoices are properly coded and logged
Assists GM in increasing profitability by capturing revenue and minimizing theft and waste
Maintaining par levels of daily operating supplies and collateral
Maintains proper count of cash registers and performs nightly audits
Checking daily for damaged items in need of documenting in the CH Maintenance Journal
Adopt a management style that is professional, productive, and positive