Private Cloud Onboarding Engineer

UFS LLC• Remote, US,

About The Position

Navanta empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Service Delivery Team, you will be tasked with implementing services and solutions for Navanta clients. The engineer position provides intermediate to advanced level support, installation, and maintenance for Navanta clients. The engineer will serve as an escalation point for analysts and assist with their overall training and development (I.E. Mentorship Program). The role includes all the responsibilities of an analyst in addition to the below.

Requirements

2 4 years of experience in a technical support environment
Demonstrated expertise in relevant operating systems, productivity platforms, and core infrastructure technologies
Advanced troubleshooting and problem-solving skills with attention to detail
Clear, professional communication with clients and team members
Ability to manage multiple complex priorities under deadline pressure
Self-motivated with strong ownership and accountability for assigned work
Team-oriented; willing to mentor colleagues and share expertise
Committed to continuous learning and advancing technical skill development

Nice To Haves

Relevant intermediate certifications or equivalent demonstrated experience preferred
Financial services experience is a plus

Responsibilities

Serve as escalation point for Analysts; provide guidance and document complex resolutions
Coordinate project implementations including scheduling, vendor coordination, and quality oversight
Advise clients on configuration best practices and emerging technologies
Perform quality assurance processes on projects, tasks, and service requests
Investigate and resolve complex client infrastructure, endpoint, and application issues
Identify product, service, and process weaknesses and recommend improvements
Consult with internal teams on difficult issues or situations
Create and maintain knowledge base articles for complex and escalated issues
Provide detailed, accurate service request and project documentation at every step
Coordinate with Senior Engineers to create or update documentation for issue resolution
Mentor Analysts and contribute to their technical development through the Navanta Mentorship Program
Participate actively in team standups, knowledge shares, and retrospectives
Assist in leading team initiatives and process improvement efforts
Attend and add to discussions in team meetings
Participate in Stewardship Teams focused on specific tools or operational processes (e.g., PSA, RMM, Patching); contribute expertise and help implement agreed-upon standards within the pod
Participate in Technology Guilds aligned to a technology domain (e.g., networking, cloud, backup, endpoint management); stay current with Guild direction and apply consistent practices in day-to-day work
Complete certifications or build equivalent demonstrated experience within your technology domain and the Navanta development track
Pursue relevant technology training to deepen and broaden technical competency
Maintain active development goals reviewed quarterly with Pod Manager