Private Client/Trade Ambassador - Robert Hall Winery

O'Neill Beverages Co., LLC•Paso Robles, CA

7d•Onsite

About The Position

Robert Hall Winery is seeking an experienced hospitality professional to help shape and lead the estate's guest experience for collectors, members, trade partners, and VIP guests. This role is designed for someone who understands and appreciates the importance of relationship-driven hospitality and who has experience building long-term loyalty with discerning clientele in luxury environments. The Private Client/Trade Ambassador serves as a lead representative of the winery through elevated hosting, personalized guest experiences, private client relationship management, and thoughtful public representation of the Robert Hall brand. Through close collaboration with the hospitality, culinary, sales, winemaking, marketing, and leadership teams, this role will help guests understand what Robert Hall stands for, including our commitment to Regenerative Organic Farming, sustainability, responsible business practices, and the connection between farming, wine, hospitality, and place. The ideal candidate brings a natural sense of hospitality, the ability to leverage emotional intelligence to anticipate guest needs and deliver customized experiences, professionalism, and confidence in high-touch environments. They understand how to create experiences that feel personal, memorable, and genuine while also supporting meaningful business outcomes such as guest retention, membership growth, and long-term client engagement.

Requirements

Minimum 3 years of experience in luxury hospitality, retail, resort, culinary-focused environments; working directly with ultra-high net worth individuals, top-tier guests, collectors, members, private clients, VIPs, trade partners, or other discerning clientele
Demonstrated success in building and sustaining long-term client or guest relationships
Experience hosting personalized, high-touch guest experiences
Strong understanding of elevated hospitality standards, guest engagement, client follow-up, and relationship-based selling
Proven ability to communicate complex or nuanced subjects in a clear, warm, and audience-appropriate way
Experience using CRM systems or guest databases to document preferences, track relationships, and support follow-up
Ability to work weekends, holidays, evenings, and events as required
Must be at least 21 years of age
California Food Handlers Training & RBS Certification (within 30 days of employment)

Nice To Haves

Wine industry experience strongly preferred, particularly in luxury hospitality, private client sales, or winery membership programs
Knowledge of Paso Robles, fine wine service, and collector culture preferred
WSET, Court of Master Sommeliers, or similar wine education is a plus, though not required
Experience representing a luxury brand publicly through events, partnerships, or client development activities
Warm, polished, and emotionally intelligent
Strong interpersonal instincts with the ability to read a room and adapt naturally to different guests and situations
Excellent communication and listening skills
Calm under pressure and highly organized
Comfortable working independently while contributing positively to a collaborative team environment
Passion for hospitality, wine, food, travel, culture, and creating meaningful guest experiences
Professional presence with a genuine and approachable style

Responsibilities

Host onsite and offsite private tastings, member gatherings, and estate experiences for collectors, members, VIP guests, media, and trade partners
Create intentional, welcoming, well-paced, and personalized experiences that reflect the quality, character, and standards of Robert Hall
Guide guests through the winery’s wines, vineyard sources, farming and sustainability practices, hospitality philosophy, and estate story in a natural and engaging way that feels cohesive and memorable
Develop and maintain long-term relationships with collectors, members, and high-value guests
Serve as an ongoing point of contact for select clients, including visit planning, personalized outreach, follow-up communication, and ongoing relationship care
Maintain accurate and useful guest profiles, relationship notes, preferences, and follow-up details within CRM systems
Use client insight to support stronger retention, deeper engagement, repeat visits, and thoughtful wine recommendations to help guests understand the broader value of belonging to Robert Hall
Identify opportunities to deepen guest connection with the winery through membership, allocations, library offerings, events, and curated estate experiences
Host trade partners, sommeliers, distributors, media, and industry guests at the estate
Represent Robert Hall at winery events, charitable functions, community gatherings, and select offsite experiences
Build meaningful relationships with partners who share and support the winery’s values, approach to hospitality standards, and commitment to sustainability
Partner with our sales and leadership teams to cultivate relationship development in key markets as identified by the CMO/EVP Luxury
Support the winery through occasional travel for trade events, member experiences, or brand representation opportunities
Plan and coordinate onsite guest visits with thoughtful attention to timing, communication, and service flow for an elevated and seamless guest experience
Contribute to hospitality goals related to guest satisfaction, conversion, retention, repeat business, and long-term relationship growth
Help maintain a calm, team-oriented, and highly professional environment during service and events