Private Client Specialist II - Greenville, SC

TD•Greenville, SC

19h•$30 - $45•Onsite

About The Position

The Private Client Specialist (PCS) II will perform a dual role as a Junior Relationship Manager and as a Private Client Service Associate. In the Relationship Manager capacity, the Private Client Specialist II will act as a high-touch point of client contact accountable to serve the unique and complex needs of clients in the high net worth segment. They will serve as the central point of contact for HNW clients across banking lending and High Net Worth Investing with expertise in banking and lending. Partners with Investment Advisors and Trust Advisors to provide proactive client service to achieve greater share of wallet. The RM will be responsible for retaining and growing the client relationship and is accountable for exceeding clients expectations for asset accumulation, preservation and growth. In the Private Client Service Associate capacity the PCS II will support other team members (Relationship Managers, Trust Advisors or Investment Advisors) and provide consistent and accurate administrative, analytical and service support.

Requirements

Associate's Degree and/or Bachelor's Degree
2+ years of related experience (Preferably in the financial industry)
Series 7, 63/65 or 66 registrations required; if hired without licenses, candidate will need to acquire
Knowledge of investments, banking and credit products preferred
A self starter, ability to work with minimal supervision
Ability to excel at administration and be exceptionally well organized
Demonstrates considerable initiative in providing a high level of organization
Experience in professional services and with working with affluent clients is required
Knowledge of MS Word, Excel, PowerPoint and working with Contact Management databases is essential
Possess a reasonable knowledge of investments, and has the ability to generate reports pertinent to the management of client investment portfolios; however, prefers to focus on administration in a support role
Demonstrates ability to manage multiple responsibilities and timelines
Proven track record of delivering results and executing with excellence
Ability to multitask and manage competing priorities effectively
Excellent written and verbal communication skills
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
Must be eligible for employment under standards established by FINRA.
Subject to the investigation and verification requirements of FINRA Rule 3110(e), including: the Firm's obligation to investigate the good character, business reputation, qualifications and experience of an applicant for registration before applying to register the applicant with FINRA and filing the applicant's Form U4 with the CRD, and before representing on the applicant's Form U4 that it has conducted this investigation and verified the accuracy and completeness of the information contained in the applicant's Form U4; and the Firm's obligation to verify the accuracy and completeness of the information contained on the applicant’s Form U4, no later than 30 calendar days after the Form U4 is filed with FINRA
Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search, and statements/certification from job applicant regarding administrative, civil, or criminal findings by any government agency/authority or self-regulatory organization, are required by federal law for this position

Nice To Haves

Knowledge of investments, banking and credit products preferred
Possesses a reasonable knowledge of investments, and has the ability to generate reports pertinent to the management of client investment portfolios; however, prefers to focus on administration in a support role

Responsibilities

Demonstrates a commitment to being customer-centric by ensuring a legendary service is provided during every customer interaction to maximize retention and growth
Ensures all NEW clients receive the complete onboarding experience, which includes; A thorough client discovery leading to a truly exceptional Private Client Experience, An introduction to the IA and TA as per client need, and the Completion of all requisite client profiling documents
May work with less complex clients; may bring in subject matter experts earlier in the client relationship
Will have a smaller book than traditional Relationship Managers
Ensures those existing clients, where it would add value, are provided with a Private Client Planning Experience
Serves as the primary point of contact for TD Wealth client relationships; manages all aspects of the clients relationships with TD Bank
Executes a differentiated service model/experience for HNW clients
Deepens wallet share by anticipating client needs and suggesting the most appropriate banking, lending and/or investment solutions; maximizes profitability, while ensuring the client receives an exceptional client experience
Leverages and coordinates specialists (Taxes, Trust and Estate) to provide interdisciplinary expertise for our most complex clients
Works with leadership to develop and implement an advocate strategy in order to grow your book of business
Identifies opportunities within your portfolio and network to refer business to Retail, Commercial and Wealth Partners
Executes in a manner that is compliant with regulations, policies and procedures
Adheres to all federal, state, SRO regulations and Firm policies related to all business activities (e.g. OCC, SEC, FINRA etc.); ensures all Continuing Education requirements are attained
Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures
Responsible for implementing TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures
Effectively implements a process to ensure every client receives an Annual Client Review (ACR) meeting with an enhanced agenda focused on the clients overall wealth needs, as well as a minimum of two annual pro-active contacts
Transitions lower threshold clients to appropriate Wealth Partners, as needed, to ensure capacity for target market clients
Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that sets TD Wealth apart from our competitors
Represents TD Wealth to the general public in a professional manner
Is involved in your community and supports TDBG charity and community initiatives
Ensures service to external clients and/or internal clients reflects TDBG standards and guiding principles
Through proactive communication (verbal/written), supports the assigned team members in meeting service commitments to clients
Provides consistent and accurate administrative support to assigned team members including filing, report generation, presentation material, written proposals and spreadsheet reporting
May act as secondary contact for client relationships with regards to account maintenance, portfolio information and cash transfers
Efficiently manages and promptly responds to all incoming inquiries/requests for information independently/or direct to appropriate person or area
Delivers operational excellence
Completes all applicable specialized training
Works independently with minimal supervision
Performs necessary duties to assist assigned team members with all aspects of account administration, retention, specialized services and other responsibilities in accordance within wealth management area of specialization
Maintains various databases and computer systems by entering transactional and other data, updating information as necessary and ensuring data accuracy; creates reports summarizing information as required
Coordinates information flow among internal departments, Clients and others as necessary, communicating procedural and administrative information; forwards and obtains required documents and information as required
May resolve more difficult Client issues, problems, and requests
Guides and directs others as necessary; acts as a specialist resource to support all wealth management areas
Keeps others on the team informed about status of account administration, retention and projects
Completes assigned administrative/Client service tasks within policy and operating procedures
Identifies opportunities to make referrals to internal business partners
Identifies and recommends technological/process improvements which may improve overall productivity and Client satisfaction