Private Client Services Account Executive

Marsh McLennan•Houston, TX

1d•Onsite

About The Position

The Private Client Account Executive is responsible for managing client insurance programs, acting as the primary contact with producers and clients, and ensuring the smooth processing of all requests to maintain the client's insurance program. This role involves new business placement, cross-selling, and maintaining positive client relationships through proactive decision-making and follow-through. The executive will prepare renewal updates, create applications, utilize carrier systems for pricing, prepare proposals, issue binders, initiate premium requests, and manage accounting discrepancies and receivables. Additionally, the role requires preparing policies for delivery, managing direct billing for cancellations, processing daily mail and phone requests, and adhering to documentation guidelines. The Private Client Account Executive will also provide guidance to team members in the absence of senior staff, instruct clients on meeting their needs, and function as a key team member to ensure superior service to all MMA Clients. This includes delegating tasks to Account Managers and outsourcing teams, ensuring their completion, and mentoring the Account Manager. Building and maintaining carrier and broker relationships, negotiating costs and program design, and assisting in plan recommendations are also key aspects. The role involves coordinating, presenting, and attending client meetings, including mid-year and renewal meetings, and gathering necessary materials.

Requirements

Licensed: Texas P&C Agent
Minimum of 5-7 years of Private Client Account Executive Experience preferred
Obtain relevant insurance designations. If no designations, then 15 years of experience as an Account Executive preferred
Demonstrate ability to multi-task and prioritize work
Willingness to work to meet client needs beyond scheduled hours.
Proficient at Word, Excel, and current internet technologies.
Demonstrate proactive work style - Does not have to be asked or reminded of tasks.
Ability to learn, analyze and comprehend commercial lines of insurance.
Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
Demonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions
Demonstrated experience in client facing roles, i.e., primary presenter of Client new business presentations and renewal presentations, strategy meetings, claims reviews, mid-year reviews, etc.
Ability to interact with, support, collaborate with and direct employees in a variety of subordinate, peer and superior employee roles
Ability to speak professionally and comfortably in front of others
Willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekends, when necessary
Maintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, and agency employees with courtesy and respect, ability to maintain composure at all times, conform to the organizational chart on all personnel matters and contribute to a company team approach toward meeting agency goals and providing excellent client services.
Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.
Ability to travel to meet client service needs when necessary

Nice To Haves

Bachelor’s Degree, preferred

Responsibilities

Process documents necessary to maintain the Client Insurance Program, utilizing agency management system.
Act as the primary contact with the Producer and/or Client.
New Business placement and cross selling is conducted as needed to maintain client’s insurance program.
Initiate correspondence with the marketplace.
Function as the primary contact with all companies to ensure proper processing of all requests necessary to effectively maintain the client’s insurance program.
Maintain positive client relationships and have the ability to analyze situations, make proactive decisions and follow through.
Prepare and obtain pre renewal updates for all clients.
Create Acord applications, including Supplementals, as needed, for submissions to carriers.
Utilize carrier websites and/or Silverplume as appropriate to price policies
Prepare Proposals or Summaries for renewal terms
Issue Acord Insurance Binders for renewal terms if policies are not delivered to clients prior to renewal
Initiate Premium payment requests
Prepare policies for delivery to client
Identify and resolve Accounting discrepancies
Create requests for changes to client’s coverages
Manage Accounts Receivables
Manage Direct Billing with respect to Cancellations
Process mail and phone requests on daily basis
Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Evidences of Insurance
Adhere to document retention software documentation guidelines
Check all insurance policies in their entirety
In absence of more senior team members, provide direction and guidance to other team members when appropriate
Consultative ability to instruct and direct the client as appropriate to meet client needs
Function as team member of the Agency Workforce to ensure superior service to all MMA Clients.
Delegate tasks to Account Manager, as appropriate
Delegate tasks to outsourcing teams, as appropriate.
Ensure tasks from both Account Manager and outsourcing team are completed as directed
Ensure Account Manager is performing all tasks as outlined in the MMA Account Manager Job Description
Treat clients, prospects, and company employees with courtesy and respect.
Contribute to a team approach toward meeting goals and providing excellent client service.
Coordinate and monitor usage and quality of outsourcing teams
Be a mentor to the Account Manager, being an integral part of their training
Provide direction and guidance to other team members when appropriate
Build and maintain carrier and broker relationships
Negotiate with carriers on cost and program design
Assist in plan recommendations for the client
Coordinate, Present and Attend Client Meetings including though not limited to: Schedule/Participate in Mid-year and Renewal Meetings, including coordinating materials used in meetings (with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/loss control meeting, gathering information, delivering policies, collecting payments ….etc.), with or without Producer as necessary
Analyze insurance quotes and make recommendations
Comprehend and interpret Insurance Contract requirements for Certificates
Communicate with insurance carriers as needed
Communicate with clients as needed
Client facing meeting as required, either in-house or offsite
Become proficient using premium analysis software
Stay up to date on carrier plans and websites
Utilize carrier online rating programs as necessary
Negotiate with carriers on cost and program design
Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client and Account Manager
Design insurance program for client based on defined needs.
Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, etc.)
Identify and address any coverage gaps with Producer, carrier and client.
Become subject matter expert and resource in area of interest or technical capability.