Private Branch Exchange (PBX) Technician

UIC Alaska • Everett, WA

7d • $36 - $45 • Hybrid

About The Position

Bowhead seeks a Private Branch Exchange (PBX) Technician to provide Base Telecom Support at the Everett, WA. The Private Branch Exchange (PBX) Technician effort will provide telecommunications operations and maintenance (O&M). This position will require both in office and infield experience and duties. ON job and verification training is offered for all full time Bowhead employees after 30 days of employment.

Requirements

• High school diploma or equivalent required.
• 2 years of relevant experience required.
• IAT Level II (per DoD 8570.01-M)
• COMPTIA Security+ Certification
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Ability to communicate effectively with all levels of employees and outside contacts
• Must be able to obtain and maintain a security clearance at the Secret level.
• US Citizenship is a requirement for Secret clearance at this location.

Nice To Haves

• Associate’s degree or higher in IT or Cybersecurity (preferred)
• 5 years relevant experience is preferred.
• Prior experience within DoD networks highly preferred.
• Avaya Certified Support Specialist (ACSS) or equivalent
• Nortel Meridian System Administration or equivalent
• Cisco Certified Network Associate (CCNA)
• Red Hat Certified System Administrator (RHCSA)
• Microsoft Certified Solutions Associate (MCSA) or equivalent
• Key System experience sought: Mitel, Panasonic, NEC

Responsibilities

• Operate and maintain government-owned telephony switches (PBX), including Avaya Systems CM4.0
• Perform troubleshooting and repair of switch issues
• Perform software updates and patching
• Perform installation and configuration of switch hardware
• Perform daily operation monitoring
• Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
• Utilize company vehicle to travel to remote locations weekly.
• Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
• Other duties as assigned.

Benefits

• ON job and verification training is offered for all full time Bowhead employees after 30 days of employment.
• Certification reimbursement will be offered after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED