Private Banking Officer, Sales, Private Banking

BMO•Montreal, QC

1d•CA$38,500 - CA$71,000•Onsite

About The Position

The role involves supporting a private banker by assisting them with administrative tasks, client service, and day-to-day operations. Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients’ needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness. Assists in preparing new business proposals or presentations to clients/prospects. Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees. Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels. Determines client needs and ensures timely and accurate completion of transaction processing. Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate. Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business. Collaborates with internal and external stakeholders in order to deliver on business objectives. Analyzes data and information to provide insights and recommendations. Reviews overdraft and other monitoring reports with Private Banker and actions accordingly. Strives to exceed client service standards to maximize relationship retention and growth. Develops rapport and instills confidence with the client to develop credibility and earn their trust. Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities. Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines. Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy. Participates in audits and compliance reviews as assigned. Identifies and escalates all irregularities and discrepancies to management. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 2 – 3 years of relevant experience.
Post-secondary degree in a related field of study desirable or an equivalent combination of education and experience.
Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.
Basic knowledge of the Lending Process and supporting policies.
Basic knowledge of loan and security documentation, including registration and renewal routine.
Specialized knowledge.
Good verbal & written communication skills.
Good organization skills.
Good collaboration & team skills.
Good analytical and problem-solving skills.

Responsibilities

Assisting with administrative tasks, client service, and day-to-day operations.
Supporting the delivery of an exceptional customer experience to private banking clients.
Providing a superior level of courteous, knowledgeable and professional service.
Proactively identifying and discussing clients’ needs.
Collaborating with branch and regional teams to identify and make referrals.
Ensuring compliance and operational effectiveness.
Assisting in preparing new business proposals or presentations.
Identifying customer needs and matching them with appropriate products or services.
Recommending workflow process alternatives for improved efficiency and service levels.
Determining client needs and ensuring timely and accurate transaction processing.
Taking ownership of client inquiries, concerns, and complaints, ensuring timely resolution.
Maintaining detailed knowledge of integrated private banking services and offerings.
Collaborating with internal and external stakeholders to achieve business objectives.
Analyzing data and information to provide insights and recommendations.
Reviewing overdraft and other monitoring reports with the Private Banker and taking action.
Exceeding client service standards to maximize relationship retention and growth.
Developing rapport and instilling confidence with clients.
Providing timely, accurate service and support to Private Bankers.
Adhering to all banking, investment and lending regulations, policies, and procedures.
Following security and safeguarding procedures and applying due diligence for loss prevention.
Participating in audits and compliance reviews.
Identifying and escalating all irregularities and discrepancies to management.
Completing complex and diverse tasks within given rules/limits.
Analyzing issues and determining next steps.
Taking measured risks while protecting the bank by applying the Risk Management Framework.