Private Banking Mortgage Manager Senior

Flagstar Bank•San Francisco, CA

8d•Onsite

About The Position

The Private Banking Mortgage Manager Senior role is responsible for overseeing and monitoring the credit process for Private Client Group (PCG) mortgage loans. This includes advising on Fulfillment process design, advocating for the PCG customer experience, and recommending process improvements and SLAs to benefit the PCG Channel. The role involves collaborating with and directing team members throughout loan production and the fulfillment process to ensure clarity, proper documentation, and met customer experience expectations. The manager supports Sales and Fulfillment Teams in evaluating and structuring mortgage loans for high-net-worth individuals, writes loan rationales and exception requests, and provides high-touch service to PCG Group Directors and Sales. Additionally, the role involves developing and modifying reporting to monitor PCG production, file movement, SLAs, and loan performance, as well as working with downstream groups to develop processes and guidelines supporting the PCG Channel. The manager will also assist in developing and updating mortgage products/guidelines for PCG and assessing credit risk to minimize losses and foster deposit expansion.

Requirements

Undergraduate Degree (4 years or equivalent)
15+ Years Private Banking lending Experience
Minimum of 15 yrs approving Mortgages and managing risk.
Expert in Underwriting and credit risk assessment
Ability to effectively communicate borrower creditworthiness, risk analysis and exception information.
Expert understanding of the Loan Fulfillment process
Strong communication, analytical and writing skills
Ability to make quick, accurate credit decisions
Thrive in a quick-paced environment
Work with top producing Managing and Group Directors, providing white glove service.
Problem solving skills
Management experience

Responsibilities

Meet with Group Directors to review and structure large complex loans identifying issues of concern and potential exceptions.
Oversee and Mentor PCG Group Directors and support staff.
Continually review and recommend changes to the loan flow process to improve customer service and efficiency.
Work with Flagstar Underwriting Manager and Risk to approve exceptions.
Expand the suite of products needed for the private bank.
Monitor PCG mortgage loan delinquencies and exceptions and identify any trends and/or resolve potential issues within the process.
Work with Senior Management of the PCG to ensure needs are being met.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.