Private Banking Mortgage Manager Senior

Flagstar Bank•Charlotte, NC

1d•$149,553 - $270,933•Onsite

About The Position

The Private Banking Mortgage Manager Senior role is responsible for overseeing and monitoring the credit process for Private Client Group (PCG) mortgage loans. This includes advising on Fulfillment process design, advocating for the PCG customer experience, and recommending process improvements and SLAs to benefit the PCG Channel. The role involves collaborating with and directing team members throughout loan production and fulfillment to ensure clarity, proper documentation, and meet customer experience expectations. Additionally, the position supports Sales and Fulfillment Teams in evaluating and structuring mortgage loans for high-net-worth individuals, writing loan rationales and exception requests, and providing high-touch service to PCG Group Directors and Sales. The role also requires developing and modifying reporting to monitor PCG production, file movement, SLAs, and loan performance, and working with downstream groups to develop processes and guidelines that support the PCG Channel. Assistance is also provided in the development of mortgage products/guidelines and the assessment of credit risk to minimize losses and foster deposit growth.

Requirements

Undergraduate Degree (4 years or equivalent)
15+ Years Private Banking lending Experience
15+ years approving Mortgages and managing risk.
Expert in Underwriting and credit risk assessment
Ability to effectively communicate borrower creditworthiness, risk analysis and exception information.
Expert understanding of the Loan Fulfillment process
Strong communication, analytical and writing skills
Ability to make quick, accurate credit decisions
Thrive in a quick-paced environment
Work with top producing Managing and Group Directors, providing white glove service.
Problem solving skills
Management experience

Responsibilities

Oversees and monitors the credit process for Private Client Group (PCG) mortgage loans.
Advises on Fulfillment process design for PCG loans and advocates for the PCG customer experience.
Recommends process improvements and SLAs to benefit the PCG Channel.
Collaborates and directs team members during all phases of loan production including the fulfillment process to ensure clarity of request, proper documentation is requested/received, and customer experience expectations are met.
Supports Sales and Fulfillment Team with evaluating and structuring mortgage loans for high-net-worth individuals.
Writes loan rationales and exception requests that accurately depict the Bank’s risk and support the request with appropriate compensating factors.
Provides high touch service to the PCG Group Directors and Sales resulting in a smooth, quick process for their clients.
Uses, develops, and modifies reporting to monitor all facets of PCG production, file movement, SLAs, and loan performance. Interjects themselves into the process to make correct actions.
Works with downstream groups and partners throughout the Bank to create understanding of needs and develop processes and guidelines that support the PCG Channel.
Assist in the development and ongoing updates to mortgage products/guidelines used by PCG bank including supporting the Bank’s goals for deposit growth.
Assist in the assessment of credit risk to minimizes losses to Flagstar Bank and fosters expansion of deposits which allows the bank to grow.
Meet with Group Directors to review and structure large complex loans identifying issues of concern and potential exceptions.
Oversee and Mentor PCG Group Directors and support staff.
Continually review and recommend changes to the loan flow process to improve customer service and efficiency.
Work with Flagstar Underwriting Manager and Risk to approve exceptions.
Expand the suite of products needed for the private bank.
Monitor PCG mortgage loan delinquencies and exceptions and identify any trends and/or resolve potential issues within the process.
Work with Senior Management of the PCG to ensure needs are being met.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.