Private Banking Client Service Associate I/II

Washington Trust Bank Careers•Spokane, WA

5d•Onsite

About The Position

In a team environment, the Private Banking Client Service Associate/Lending Assistant supports job activities of assigned Relationship Managers (RMs) within Private Banking. Assist with the administration of client relationships, as directed by the RM. Provide clerical and/or analytical support, removing administrative/ clerical functions from RMs to allow them substantial calling time for customer retention and prospect development. Assistants may have direct professional contact with clients or other ancillary individuals (beneficiaries, lawyers, accountants, etc) pertaining to specific client accounts.

Requirements

Strong knowledge of business unit’s functional areas, such as documentation and processing requirements within Trust administration, corporate lending, commercial/residential real estate lending, and private banking.
Specific knowledge of various documentation (Deeds of Trust, Mortgages, Notes, Guarantees, etc) may also be required.
Accurate keyboarding skills and extensive knowledge of business software programs, including word processing (Microsoft Word), spreadsheet (MS Excel) and database (Access) applications.
Strong knowledge of information systems for assisting clients’ inquiries for balance, payment, and miscellaneous account information.
Ability to prioritize work projects.
Strong interpersonal skills to work collaboratively with diverse groups of people and in a team environment.
Good knowledge of bank products and services.

Responsibilities

Assist RMs by assuming portions of administrative workload, providing daily clerical and general office support.
Solve problems in a timely and accurate manner, handling urgent and confidential matters in a mature, professional manner to ensure continued goodwill.
Provide RMs with prompt, timely and accurate information as needed to support client relationships and the overall goals of the department and bank.
May personally meet and may make joint calls with officers to build a link with clients.
Help maintain strong customer relations on a continuing basis.
As needed, provide information on all bank services, providing seamless referrals, service and follow-through to clients.
Maintain orderly, thorough, and accurate information files on current and potential customers.
Provide officers phone support by accepting and giving out pertinent information, finalizing calls, where appropriate.
Maintain activity/tracking files for each officer to ensure proper receipt of information required to maintain portfolios in a current status. (Items may include financial statements, borrowing base reports, deeds, etc.)
Assist in planning outside calls by preparing a letter to prospect, ordering pertinent background financial information, scheduling meetings, etc.
Evaluate and route incoming mail. Read correspondence/memos directed to officers, handling those items of a routine nature independently.
Organize and prioritize daily workflow in order of importance.
Work within generally established guidelines known as “Best Practices” which defines the most efficient way to conduct specific processes.
May make overdraft, service charge waivers, or other assigned decisions on client accounts in officers’ absence.
Act as liaison between assigned business unit and other product areas of the bank.
As applicable, prepare requests for new and renewal note and documentation packages as directed by officers, following through to closing until file is complete.
May assist with or perform rudimentary financial analysis as directed by officer or senior support personnel.
Work with accounting and other administrative computer systems for research, report generation and check generation.
May prepare inventory and/or disposition schedules of trust and estate property; reviews daily transaction sheets and makes adjustments when necessary.
May be responsible for quarterly construction loan reports, loan fee reports, commercial loan/residential real estate loan documents, appraisal ordering, timely collection of fees, and tracking past due property taxes.
Initial contact with clients required.
May also close new or renewed loans, occasionally at the client’s place of business.
Prepare applicable portions of Credit Authorizations on current clients for lending relationships.
Provide transcription of comments, letters, memos, waivers and Credit Authorizations.
As an Assistant II, may provide functional supervision to Assistant I personnel.
Regular, reliable attendance is required.
Perform compliance and risk management duties as required or assigned.
Provide backup to other lending assistants (and occasionally front desk) as required for vacation/illness coverage.
Perform other duties as assigned.