Private Banking Associate

Royal Bank of Canada•Ottawa, ON

10d•Onsite

About The Position

As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling on incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice.

Requirements

Minimum of 2 to 3 years of banking experience
Strong written and verbal communication skills in English and French
Strong working knowledge of Microsoft Office Suite
Proven client service skills
Excellent organizational skills

Nice To Haves

Completion of IFC or CSC
Post-secondary education in Commerce or Business Administration
Bilingual French, Mandarin, Cantonese

Responsibilities

You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting
As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone
Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner
Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice