Private Banking Associate

CIBC•Toronto, ON

5d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. You will provide administrative and sales support to one or more Private Banking Advisors. As a Private Banking Associate, you will provide exceptional service to Private Banking clients by assisting them with their transactional banking needs and responding to their queries. This could include lending, borrowing, investing or commercial lending needs. At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Demonstrate some experience with loan, mortgage, and investment products sufficient to respond to general customer inquiries.
Working knowledge of branch routine and operations of other departments and CIBC partners, sufficient to address client inquires adequately and/or refer to appropriate source.
Critical thinking skills help to inform your decision making.
You bring your real self to work and you live our values – trust, teamwork and accountability.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Nice To Haves

Analytical Thinking
Business Development
Client Issue Resolution
Client Service
Customer Experience (CX)
Financial Products
Portfolio Management
Wealth Management

Responsibilities

Greet customers arriving for meetings and arrange contact with appropriate individual.
Effectively deal with front-line duties and any client issues, concerns or problems promptly or refer to others as appropriate.
Service the financial needs of existing clients when the Private Banking Advisor is not available (including sale of high value products and services within established guidelines).
Respond to incoming telephone calls and clients requests to process wires/cables and visa, tax and bill payments, and ensure requests get completed.
Manage all fax requests for money orders, drafts, currency exchanges, etc. and ensure all requests are ready for customer to pick up in the branch.
Complete complex investigations for clients concerning account activity.
Support Private Banking Advisor in the management of their portfolios by reviewing all customer documentation with respect to compliance with regulations and bank policies.
Coordinate communication to customers regarding obtaining necessary financial information for completion of credit renewals, reviews and temporary overdraft protection.
Monitor diary for upcoming maturities/renewals/expiries and advise the Private Banking Advisor.
Assist the Client Service Manager in rolling out special marketing or client events, and ensure the marketing material is current.
Carry out a range of activities related to building and maintaining deposits as well as investment accounts.
Process look-ups and provide information on accounts, loans and process cheque orders, and input credit details and loan notes into system.