Private Bank Product Manager Mortgage/HELOC

Citizens Financial Group•Johnston, RI

1d•$128,000 - $145,000•Onsite

About The Position

Description Role Summary The Private Bank Product Manager is the business owner for Mortgage and HELOC within a broader product domain. This role manages product-level strategy, performance, pricing, competitive positioning, and risk alignment. The Product Manager ensures each product meets client needs, enhances advisor effectiveness, and contributes to Private Bank financial and risk objectives. Product Managers partner closely with Experience Owners—who handle requirement writing, delivery execution, and testing—while the Product Manager provides business direction, product intent, and prioritization. Key Responsibilities Product Strategy & Ownership - Owns strategy, positioning, and enhancement roadmap for assigned products within the domain. - Develops product proposals, business cases, and strategic recommendations. - Ensures product design aligns with client needs, business goals, credit appetite, and market positioning. - Maintains product policies, procedures, and advisor guidance. Business Feedback & Market Insights - Gathers and analyzes advisor feedback, client insights, and competitive trends. - Identifies gaps and opportunities to enhance product relevancy or competitiveness. - Converts findings into clear product recommendations and priorities. Pricing & Profitability - Conducts pricing analysis and recommends rate, fee, and structural changes. - Monitors profitability, revenue contribution, and return metrics. - Ensures pricing actions are aligned with business, liquidity, risk, and market dynamics. Credit Risk & Portfolio Management - Partners with Credit to maintain appropriate policy frameworks and underwriting practices. - Reviews performance metrics, credit trends, and emerging risks for assigned products. - Supports risk analysis and contributes to policy or guideline updates. Client Experience & Advisor Effectiveness - Partners with Experience Owners to ensure product features and enhancements reflect business intent. - Identifies process friction points and recommends improvements to enhance client experience. - Ensures advisors have the right tools, materials, and clarity to use the product effectively. Marketing & Communication - Works with Marketing to update product materials, client communications, and advisor enablement content. - Ensures messaging is accurate, compelling, and aligned with product strategy. Risk Management & Governance - Ensures products comply with operational risk, fair banking, compliance, and regulatory requirements. - Maintains documentation and supports audit and risk review processes. - Tracks issues and ensures remediation activities are completed.

Requirements

Experience in product management, lending, deposits, treasury, or private banking.
Strong analytical, credit, and financial skills.
Ability to manage cross-functional work and influence stakeholders.
Clear, structured communication and strategic thinking skills.

Responsibilities

Owns strategy, positioning, and enhancement roadmap for assigned products within the domain.
Develops product proposals, business cases, and strategic recommendations.
Ensures product design aligns with client needs, business goals, credit appetite, and market positioning.
Maintains product policies, procedures, and advisor guidance.
Gathers and analyzes advisor feedback, client insights, and competitive trends.
Identifies gaps and opportunities to enhance product relevancy or competitiveness.
Converts findings into clear product recommendations and priorities.
Conducts pricing analysis and recommends rate, fee, and structural changes.
Monitors profitability, revenue contribution, and return metrics.
Ensures pricing actions are aligned with business, liquidity, risk, and market dynamics.
Partners with Credit to maintain appropriate policy frameworks and underwriting practices.
Reviews performance metrics, credit trends, and emerging risks for assigned products.
Supports risk analysis and contributes to policy or guideline updates.
Partners with Experience Owners to ensure product features and enhancements reflect business intent.
Identifies process friction points and recommends improvements to enhance client experience.
Ensures advisors have the right tools, materials, and clarity to use the product effectively.
Works with Marketing to update product materials, client communications, and advisor enablement content.
Ensures messaging is accurate, compelling, and aligned with product strategy.
Ensures products comply with operational risk, fair banking, compliance, and regulatory requirements.
Maintains documentation and supports audit and risk review processes.
Tracks issues and ensures remediation activities are completed.