Private Bank Associate (PBA), Trust

Bank of America•Boston, MA

2d•$29 - $40•Onsite

About The Position

The Private Bank Associate (PBA) is a generalist position that has primary responsibility for supporting all client needs including discussions and/or activities. PBAs monitor and execute all tasks required to fulfill the client service plan and meet day-to-day inquiries from the client. The PBA manages the execution of client service activities such as initiating and monitoring account opening and asset transfers, handling client inquiries, and coordinating with specialists and service centers to deliver an integrated service to the client. This PBA position will focus on working within our Trust and Fiduciary organization to support Trust Officers of various levels, as they engage to support the PB client Trust activities. Actively support Client Teams in delivering consistently high-quality banking credit, trust, fiduciary, and/or investment services to Private Bank clients. The trust focused PBA - Works with Trust Officer(s), responsible for managing a book of fiduciary/trust relationships, to meet client needs and expectations Performs servicing and account maintenance activities, which are primarily trust/fiduciary-related that include PACE/Trust Web accounting transactions, deposits/transfers, etc. Support fulfillment of clients’ needs and expectations across all products and serve as a “triage” point for specialists and service centers including but not limited to account setup, monitoring and maintenance (overdrafts, fraudulent activities, etc.), wire processing, business and credit card applications, foreign currency orders, credit and lending Coordinate with specialists including Trust, Family Office, Investments and Custody officers as well as centralized service centers to deliver an integrated service to the client and identify and resolve issues in an effective and timely manner Initiate and monitor client onboarding including account opening and asset transfer; handle client inquiries related to the on-boarding process; KYC refresh and ongoing requests, digital engagement and fulfillment Interact with client to complete necessary transactions (e.g., deposits, money movement, transfers, etc.) & account maintenance Manage and execute client transactions with respect to business and individual Bank, credit, and investment products (may be performed by service center at PBA’s request based on transaction type). Ensure transactions are completed within audit and compliance standards as well as timely execution. Participate in Client Management Process (CMP) activities including supporting delivering a branded client experience and meaningful interactions Develop referrals for credit and Bank products Support Client Team in all sales support and administrative functions as needed including pipeline reporting, marketing and business development, client/prospect presentations, expenses, printing, faxing, calendar & email management, client events, communication and travel & entertainment reservations Ensure adherence to all internal policies and compliance to legal and regulatory requirements including client verification.

Requirements

Minimum of 1-3 years of experience with a financial institution focusing on client service, sales and trust products required
Ability to successfully complete assessment of critical skills
BS/BA degree in Business, Finance or Economics desired
Account Management
Attention to Detail
Collaboration
Recording/Organizing Information
Written Communications
Active Listening
Adaptability
Customer and Client Focus
Issue Management
Prioritization
Critical Thinking
Customer Experience Improvement
Decision Making
Pipeline Management

Responsibilities

Works with Trust Officer(s), responsible for managing a book of fiduciary/trust relationships, to meet client needs and expectations
Performs servicing and account maintenance activities, which are primarily trust/fiduciary-related that include PACE/Trust Web accounting transactions, deposits/transfers, etc.
Support fulfillment of clients’ needs and expectations across all products and serve as a “triage” point for specialists and service centers including but not limited to account setup, monitoring and maintenance (overdrafts, fraudulent activities, etc.), wire processing, business and credit card applications, foreign currency orders, credit and lending
Coordinate with specialists including Trust, Family Office, Investments and Custody officers as well as centralized service centers to deliver an integrated service to the client and identify and resolve issues in an effective and timely manner
Initiate and monitor client onboarding including account opening and asset transfer; handle client inquiries related to the on-boarding process; KYC refresh and ongoing requests, digital engagement and fulfillment
Interact with client to complete necessary transactions (e.g., deposits, money movement, transfers, etc.) & account maintenance
Manage and execute client transactions with respect to business and individual Bank, credit, and investment products (may be performed by service center at PBA’s request based on transaction type).
Ensure transactions are completed within audit and compliance standards as well as timely execution.
Participate in Client Management Process (CMP) activities including supporting delivering a branded client experience and meaningful interactions
Develop referrals for credit and Bank products
Support Client Team in all sales support and administrative functions as needed including pipeline reporting, marketing and business development, client/prospect presentations, expenses, printing, faxing, calendar & email management, client events, communication and travel & entertainment reservations
Ensure adherence to all internal policies and compliance to legal and regulatory requirements including client verification