Privacy Counsel - Commercial & Compliance

Genesys•Durham, NC

2d•$110,600 - $194,400•Hybrid

About The Position

Genesys is seeking an experienced and versatile Privacy Counsel to support key privacy compliance, commercial transactions, and product counseling activities focused primarily on our United States business operations. This role will advise on evolving US privacy laws, customer-facing privacy commitments, and responsible data governance practices within a global cloud computing and AI First environment. You will work closely with several cross-functional teams (including Product Development, Engineering, Commercial and Compliance teams) to provide practical and timely guidance that supports innovation, while at the same time, maintaining a strong compliance culture. At Genesys, we are redefining customer experience through empathy, innovation, and responsible AI. This role offers the opportunity to help shape privacy and AI governance in a collaborative global organization committed to ethical technology and customer trust.

Requirements

Juris Doctor degree and active license to practice law in at least one US jurisdiction
Approximately 3 to 6 years of relevant privacy, technology, or commercial legal experience
Experience drafting and negotiating privacy and technology agreements in cloud or SaaS environments
Working knowledge of United States privacy laws and practical privacy compliance operations
Familiarity with GDPR concepts and global privacy notions in multinational business environments
Strong communication skills and ability to work effectively across legal and business teams
Strong organizational skills and ability to manage multiple priorities under tight deadlines

Nice To Haves

IAPP certification such as CIPP/US, CIPM, or CIPT would be a plus
Experience supporting AI governance or AI-related product counseling
Familiarity with cloud infrastructure, data flows, and cybersecurity concepts
Experience working in enterprise SaaS or global technology companies
Knowledge of healthcare, financial services, or other regulated industries (FedRAMP is a plus)

Responsibilities

Draft, review, and negotiate Data Processing Agreements, privacy addenda, and customer-facing privacy terms within cloud and SaaS agreements (including ad-hoc AI terms)
Advise commercial teams on privacy obligations relating to customer contracts, procurement engagements, and strategic partnership transactions
Support customer privacy reviews, due diligence requests, RFIs, and RFP responses
Provide practical guidance regarding cross-border data transfers and vendor privacy obligations
Develop and maintain contracting templates, negotiation guidance, and privacy playbooks
Advise on US privacy laws and regulations, including state privacy frameworks, including the CCPA/CPRA and other emerging state privacy requirements
Support implementation of privacy compliance processes, including privacy impact assessments, data mapping, retention practices, and consumer rights handling
Partner with Product and Engineering teams to support Privacy by Design and responsible data governance practices
Contribute to AI governance initiatives and advise on emerging AI-related legal and regulatory requirements
Assist with privacy and security incident assessments and support internal investigations and remediation activities in partnership with internal stakeholders
Translate legal and regulatory concepts into practical, business-friendly guidance
Support training and awareness initiatives related to privacy, AI governance, and data protection obligations
Collaborate with Security, Compliance, Product, Business Transformation, Engineering, Procurement, and Commercial stakeholders to align on risk management and compliance priorities
Contribute to a culture that embraces empathy, collaboration, and innovation with privacy awareness