Privacy and Data Compliance Governance & Operations Manager

TD Bank•Mount Laurel, NJ

1d•Onsite

About The Position

The Privacy and Data Compliance Governance & Operations Manager will play a key role in reshaping compliance structures and processes, driving innovation at every level within TD Bank US Compliance. This role is ideal for someone who thrives in a fast-paced, start-up-like setting and possesses a strategic, tactical, collaborative, and creative approach. The manager will oversee day-to-day operations while contributing to the design and implementation of a forward-thinking compliance program. An entrepreneurial mindset, comfort with ambiguity, and a desire to build something impactful from the ground up are essential. The US Privacy Office is responsible for the development, management, and oversight of the US Privacy Compliance Program, working with Risk Owners and Oversight Functions to ensure compliance with privacy laws, rules, and regulations. This includes managing Privacy Notices and Policies, Privacy Event Management, Regulatory Change Engagement, Monitoring, Training and Awareness, Issue Management and Reporting, and Compliance Data Governance Management.

Requirements

Undergraduate degree or equivalent work experience
7+ years of experience
Experience in data privacy, data governance, enterprise risk management, or regulatory compliance within the financial services industry, including the review and challenge of privacy-related assessments and controls.
Knowledge and understanding of the data governance and privacy best practices, including data lifecycle management, metadata management, data security classification and information protection.
Experience supporting data governance, data quality, data management, or related risk and control activities within a complex, multi-system environment.
Strong organizational skills, including prioritization across multiple concurrent workstreams.
Knowledge of risk management environment, standards, and regulations.
Skill in using computer applications including MS Office.
Ability to communicate effectively in both oral and written form.
Ability to work collaboratively and build relationships.
Ability to work successfully as a member of a team and independently.
Ability to exercise sound judgment in making decisions.
Ability to analyze, organize and prioritize work while meeting multiple deadlines.
Ability to handle confidential information with discretion.

Nice To Haves

CIPP/US, CIPT, CDMP or equivalent certification

Responsibilities

Provides advice and objective guidance/challenge for data privacy initiatives.
Supports privacy programs from a governance perspective.
Performs review and challenge on Data Privacy Impact Assessments (PIAs).
Assists in the remediation and reporting of privacy incident management.
Coordinates Privacy LMS training updates and completion rates.
Oversees the Privacy Designate Mandate including list management and access.
Leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events.
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations.
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services.
Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists.
Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity.
Independently manages end-to-end functional programs.
Uses sophisticated analytical thought to exercise judgement and identify solutions.
Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions.
Impacts the achievement of sub-function or business line objectives within the area they are accountable for.
Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups.
Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization.
Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees).
Assists Compliance team members in the use of Issues and Events system for tracking and reporting.
Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program.
Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required.
Delivers relevant subject matter expertise and Compliance advice to business Compliance partners.
Interacts with control functions within the organization.
Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs.
Participates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive.
Adheres to enterprise frameworks and methodologies that relate to activities for our business area.
Makes sure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
Manages business operations to be in compliance with applicable internal and external requirements (e.g., financial controls, segregation of duties, transaction approvals and physical control of assets).
Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations.
Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience.
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices.
Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists.
Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues.
Actively manages relationships within and across various business lines, corporate and/or control functions and manages alignment with enterprise and/or regulatory requirements.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit.
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.