Sr. Associate, Privacy and Compliance

Digital Realty • Dallas, TX

2d

About The Position

We’re seeking a detail-oriented Privacy Analyst to ensure Digital Realty’s
privacy operations run smoothly, meet defined SLAs, and deliver high‑quality,
defensible outcomes across our global business. In this role, you’ll own the
day‑to‑day operational oversight of privacy workflows managed through ServiceNow
and related tools, acting as the backbone of our privacy execution model.

You’ll partner closely with Legal, Security, IT, and business stakeholders to
maintain workflow integrity, reporting accuracy, and continuous improvement
across privacy intake, data subject requests, DPIAs, incident workflows, and
records of processing.

Requirements

• 3–5 years of experience in privacy operations, GRC, or ServiceNow‑based case management environments.
• Hands‑on experience with ServiceNow (Privacy, IRM/GRC, Case or CSM modules), including queues, SLAs, and reporting.
• Strong analytical skills with the ability to define metrics, analyze trends, and create executive‑ready dashboards.
• Working knowledge of GDPR/UK GDPR (especially DSAR requirements) and CCPA/CPRA operational obligations.
• High attention to detail with strong process discipline and documentation rigor.
• Proven ability to collaborate cross‑functionally and communicate clearly with technical and non‑technical stakeholders.

Responsibilities

• Oversee end‑to‑end processing of privacy tickets in ServiceNow (DSRs/DSARs, DPIAs/PIAs, vendor assessments, incidents, ROPA updates) to meet or exceed SLAs.
• Act as queue manager by triaging, assigning, escalating, and quality‑checking cases prior to closure.
• Build, maintain, and enhance ServiceNow dashboards and reports for executive, manager, and analyst visibility.
• Monitor SLA performance, queue health, and aging metrics; lead daily/weekly backlog and corrective action reviews.
• Produce monthly operational reporting, including trend analysis, root‑cause findings, and improvement plans.
• Partner with ServiceNow administrators on workflow enhancements, automations, forms, fields, and notifications.
• Maintain data taxonomy, picklists, and documentation standards to support accurate reporting and audit readiness.
• Support compliance workflows aligned with GDPR, UK GDPR, and CCPA/CPRA timelines and documentation requirements.
• Assist with incident intake, evidence collection, and coordination with Legal and Security teams.
• Enable stakeholders through training, knowledge base content, templates, and consistent operational guidance.

Benefits

• medical
• dental
• vision
• life and AD&D insurance
• 401k match
• disability benefits
• wellness and education benefits
• employee stock purchase plan
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed