Priority Check In Lounge Representative - The Cosmopolitan

MGM Resorts International

1d • Onsite

About The Position

As a Priority Check‑In Lounge Representative, you set the tone for our entire guest experience. You’ll be the first friendly face they see—welcoming each guest with a genuine smile and standout service. By getting to know their stories, preferences, and needs, you’ll personally guide their journey, turning everyday moments into unforgettable WOW experiences and memories that last long after checkout.

Requirements

• Must be a minimum of 18 years of age required
• High School Diploma, GED or equivalent required
• Food Handler’s Card required

Responsibilities

• Open the Priority Lounge daily by following department standards including but not limited to: running LMS/Opera reports for guest arrival and departure information, and assigning rooms for Priority arrivals
• Ensure the Priority check-in/out process is thorough, efficient and flows smoothly while facilitating an excellent working relationship between the property and the guest
• Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment & benefits to our guests
• Resolve guest bills with casino services for any additional food, beverages or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish
• Close the Priority Lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, run next day arrival reports, forwarding phones and locking the Priority lounge

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED