Prior Authorization Pharmacy Technician - Remote US
About The Position
As a Prior Authorization Pharmacy Technician, you will support Gainwell’s pharmacy benefit management (PBM) services by managing incoming provider inquiries, processing prior authorizations, and ensuring accurate and timely communication. The role combines pharmacy expertise with customer service in a call center environment. This is a remote, full-time position with scheduling flexibility based on business and operational needs. The work takes place in a fast-paced, high-volume call center focused on supporting providers accurately and professionally. Ongoing training and development are provided to strengthen pharmacy knowledge, customer support skills, and overall performance. The collaborative team culture encourages continuous improvement, innovation, and process-enhancement ideas. The expected start date is in November or December 2026. The stated annual pay range is $38,400 to $54,900, with base pay potentially varying by geographic region, internal equity, job-related knowledge, skills, and experience. Gainwell describes its workplace as valuing work-life balance, continuous learning, career development, collaboration, innovation, and inclusion.
Requirements
- At least 2 years of experience as a pharmacy technician in retail, hospital, managed care, insurance, or PBM.
- Active pharmacy technician license.
- Strong communication, documentation, and problem-solving skills.
- Proficiency in Microsoft Office, email, and internet usage.
- Comfort working in a fast-paced, team-oriented call center environment.
Responsibilities
- Handle inbound and outbound calls related to prior authorization requests and provider inquiries.
- Accurately process and document prior authorization requests within required timeframes.
- Provide courteous and knowledgeable support to healthcare providers through phone, email, fax, and web channels.
- Ensure communications and data handling comply with HIPAA and internal confidentiality protocols.
- Collaborate with cross-functional teams to resolve issues and improve service delivery.
- Support the development of better health and human services outcomes through Gainwell’s processes, technologies, and solutions.
Benefits
- Medical, dental, and vision benefits.
- 401(k) with employer match.
- Paid time off, including a flexible vacation policy for eligible salaried, full-time candidates.
- Educational assistance.
- Employee support programs.
- Ongoing training and development.
- Leadership and technical development academies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
