Printer Support Specialist

CDS Office Technologies • Champaign, IL

3d • Onsite

About The Position

CDS Office Technologies is a full-line office technology re-seller and solution provider, representing all the major manufacturers for Information Technology, communications, Copiers/Printers/Multi-function Devices, Video Surveillance, Public Safety and High-Definition Video Conferencing. CDS has become one of the Midwest’s largest privately owned companies with offices in eight locations throughout Illinois and Missouri. Our dedicated team of specialists take pride in being able to offer our customers a total solution to their office needs. CDS is a family-owned business with over 40 years in the office products and technology industry, a proven track record of superior service, and the engineering talent to delight our customers. We are seeking an experienced and reliable candidate for the Champaign area to service, install, and assist in the delivery/setup of MFP office equipment and related products. As a MFP Field Technician for CDS Office Technologies, your focus is providing the best customer service with regards to troubleshooting, repairing, and maintaining networked office equipment in a designated territory. Office equipment includes digital networked copiers, scanners, laser printers, color copiers, and wide format devices.

Requirements

• Mechanical or electrical repair service experience.
• Valid State driver’s license and good driving record.
• Candidate must be a motivated self-starter.
• The ability to work as an individual as well as on a team.
• Superior customer service skills.

Nice To Haves

• Experience repairing networked office equipment a plus.
• Networking experience a plus.

Responsibilities

• Utilize proper troubleshooting procedures.
• Repair and perform preventative maintenance on a full line of b/w and color digital copiers.
• Utilize systems in place for service call tickets, part usage, and transfer of inventory.
• Adhere to all procedures including specific part replacement and maintenance intervals.
• Complete paperwork on a timely basis.
• Establish and maintain a professional relationship with each assigned customer.
• Properly maintain a car stock of inventory and repair tools/equipment.
• Utilize websites, tech manuals, e-learning, and technical publications to keep current on new and old equipment enhancements.

Benefits

• Starting Salary of $18.00/hour - $21.00/hour (depending on experience and qualifications)
• Eligible for monthly bonus program based on performance within an assigned territory
• Company vehicle
• Cell phone
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid holidays
• Paid time off
• Vacation time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed