Print Solutions Representative

Archway Marketing Services • Norcross, GA

7d • Hybrid

About The Position

The Print Solutions & Client Services Representative serves as the critical operational bridge between Fortune 500 clients and internal/external print operations. Responsible for end-to-end client service management alongside technical print production execution (~40% of the role), this individual oversees Print-on-Demand (POD) programs, artwork routing, variable data setup, and substrate testing. The ideal candidate brings a strong background in commercial print workflows, exceptional organizational skills, and high-touch communication to support retail location launches, campaign execution, and day-to-day client requests.

Requirements

• Bachelor’s degree in Business or equivalent work experience, with 3+ years in client services, print production management, or prepress operations.
• Strong practical understanding of print substrates, paper stocks, laminates, specialty finishes, and manufacturing workflows.
• Familiarity with digital asset workflows, web-to-print/POD systems (e.g., InkCloud, AW Connect, or similar ERP/WMS platforms), variable data printing (VDP), and prepress file preparation.
• Outstanding organizational and calendar management skills with a track record of handling strict deadlines in high-touch retail or commercial print environments.
• Proven ability to build trusted relationships with clients, internal prepress/production teams, and offshore support staff.
• Proficient in MS Office Suite and comfortable troubleshooting artwork, variable templates, and order management software.
• Ability to be onsite at the Atlanta facility up to 25% as needed, with independent travel up to 5%.

Responsibilities

• Oversee new POD item setups, capturing complete job specifications (JobDoc) for integration across AW Connect and InkCloud platforms.
• Manage new artwork files from clients; upload and route art files and job documentation to Prepress for pre-flighting, templating, and variable data creation (via internal servers or InkCloud).
• Coordinate with offshore and internal teams to load item specifications into Item Manager; secure prepress thumbnails and ensure accurate item setup.
• Conduct end-to-end testing of variable data templates and static artwork in production environments; collaborate directly with clients to clarify variable data rules and approve final template setups.
• Perform testing and physical verification for new or modified substrate products to guarantee production compatibility; troubleshoot artwork and template issues during production runs.
• Recommend optimal paper substrates, finishing options, and manufacturing paths to achieve desired client outcomes while managing budget and production efficiency.
• Oversee seasonal client pushes, managing the distribution of physical proofs, inspecting final proofs for accuracy, and confirming proper version control before full production release.
• Act as the administrative approver for new user access in production environments.
• Act as the primary point of contact for marketing print, grand openings, and location launch events.
• Execute defined client tasks, ensuring service level agreements (SLAs), campaign objectives, and program specifications are fully realized.
• Serve as an extended partner to client teams, delivering expert recommendations on project execution, materials, and inventory planning.
• Monitor SKU inventory levels and ordering trends for standard stocks to ensure successful, on-time grand openings and retail launches.
• Provide regular direction to the Client Support Team and coordinate requests across internal departments (prepress, production, distribution).
• Perform monthly variance tracking, complete quality-check invoicing for accuracy, and partner with the Client Services Manager to identify revenue growth and mitigate client health risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level