Print Services Clerk

WCD•Fort McMurray, AB

10d•Onsite

About The Position

The Print Services Clerk (PSC) is a dedicated and proactive print professional that blends customer account management with exceptional print service delivery. This position is responsible for building and nurturing strong, long-term relationships with clients, ensuring the timely and successful execution of print services as outlined in our Service Level Agreements (SLAs). The PSC will serve as a trusted print advisor to key stakeholders and respond professionally to inquiries. Reporting Relationships Upward: Site Manager Direct Reports: N/A

Requirements

Pre- Employment Alcohol & drug testing is required
Random Alcohol & Drug testing is also conducted at this location
Criminal background check is required
Must have a valid class 5 drivers license
Must able to lift up to 50lbs
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and ability to handle difficult situations.
Proficiency in using CRM software and other relevant tools.
A commitment to excellence in the execution of customer work
Ability to achieve results despite barriers and challenges
A team player who comes to work with a positive attitude
Ability to understand and meet SLA targets
Client-focused with a commitment to exceeding client expectations.
Ability to work under pressure and manage time effectively.
High School Diploma or equivalent

Nice To Haves

Onsite experience is considered an asset

Responsibilities

Check inboxes (Outlook and Teams) and answer client emails regularly throughout the day
Attend meetings for Print Services regularly
Provide assistance to all clients face to face, over the phone and through email
Check Online ordering portal regularly throughout the day for quick order turnaround
Produce job tickets when orders are placed through online portal, emails or walk-ins
Send orders to Print Coordinator for production in Calgary or Edmonton if needed
Printing orders with a variety of paper stock options
Prep and scan original documents from file folders, binders, or other. Reinstate the original documents when complete.
Cutting on the bulk-cut guillotine for cards/certificates, full-bleed signage, etc.
Trimming on the slice trimmer for lamination, single sheets, small orders, etc.
Drilling for single/precise hole placements
Coiling with the magna-punch & spiral machines
Folding – by hand or machine folder
Padding – NCR fan-apart & loose set pads
Sort and Quality Check all incoming print orders
Packaging, Shipping & Contacting Clients when orders are completed
Update the team Print Order Tracking sheet to keep track of what is leaving site